It Support Assistant - Systems, Apps, Web - Royal Charity

Are you someone who enjoys an investigative and pro-active hands-on approach to solving content and data tasks and problems?

Are you comfortable understanding day-to-day needs and translating them to online and IT deliverables?

Do you thrive in a busy cross-team environment and enjoy engaging with all teams including non-IT stakeholders?

If so, this is an exciting opportunity to join the team at the prestigious Royal School of Needlework located at Hampton Court Palace, London.

Keep reading!

** Note: candidates MUST submit both a cv and covering letter outlining their suitability and motivation for the role to be considered **

Role Info:

IT Support Assistant
Hampton Court Palace, KT8 / Some Flexibility of Hybrid Working after an Initial Period
£25,000 - £28,000
Plus Benefits inc Pension
35 hours per week

Closes for applications 15th February 2024

Founded 1872.

Our Mission: To ensure the future of hand embroidery through teaching, practising and promoting the art and techniques of hand embroidery to the highest standard Tradition, quality and innovation.

Who are we?

The Royal School of Needlework is a renowned centre of excellence in the teaching and creation of hand embroidery. It offers Degree, Certificate, Diploma and day classes at its base in the iconic Hampton Court Palace and 7 other centres, four in the UK, two in Japan and one in North America.

Being 150 years old gives us a background and pedigree second to none, but we are also a dynamic and contemporary organisation with students coming from all over the world to study on our courses.

In addition to teaching, we run a Studio for textile conservation, restoration and new work for a range of clients from individual families to public bodies. We have a Collection and Archive of some 60,000 objects including embroideries, designs, photographs and documents which are used for student reference and public exhibitions. We also run tours to see our exhibitions and have a shop supplying stitch and RSN related products.

P.S. You might know us from our work for the Coronation of Their Majesties King Charles III and Queen Camilla. The Royal School of Needlework embroidered 9 pieces for the 2023 Coronation inc. The King's Robe of State; The Queen's Robe of Estate; The Anointing Screen; The Stole Royal and Girdle; The Chairs of Estate and The Chairs of State.

The IT Support Assistant role:

We are looking for an IT Support Assistant, who will work closely with and report to the IT Manager to support the day-to-day website and internal data operations, across several critical departments including Retail, Education (short courses), Marketing, RSN Friends and Finance.

You will be involved in all matters related to IT and Digital Services and providing data reports as required to enable delivery of various objectives ranging from digital and IT transformation, sourcing new products or courses and providing the data for business planning.

You will be comfortable with using IT core applications notably spreadsheets (including importing and manipulating text data), using databases, basic graphics editing for online usage, cloud computing, and website content management (preferably with some level of online retail/shop experience).

About you:

Essential:

+ Intermediate level knowledge of core IT applications including Microsoft Office
+ Able to use Microsoft Windows and/or macOS operating systems for day-to-day work
+ Familiarity with basic data manipulation in Excel - e.g. importing/exporting text data (CSV files), sorting and filtering, updating data using formulas and lookups, formatting cells, basic charts and pivot tables, etc.
+ Basic image editing for online usage - e.g. cropping/resizing, changing resolutions, brightening, colour correction, image formats (JPG, PNG, etc) and so forth. Photoshop or equivalent.
+ Experience with uploading and management content to a website using a Content Management System (CMS) and managing website structure (pages, links, etc)
+ An understanding of database structure, table relationships and how data is used/stored
+ A proven proactive approach to working in a cross-team environment
+ Curiosity and willingness to understand how to best handle and present data
+ Microsoft Teams, Sharepoint, and Onedrive, Microsoft 365 and/or Active Directory administration for user accounts, group setup, etc.
+ Experience using Zoom & Teams for meetings and webinars

Desirable:

+ Experience of using and managing WordPress website CMS and/or WooCommerce in an online shop/store/retail environment, including stock control and inventory management
+ Basic understanding of core web technologies such as HTML, CSS and responsive design
+ Knowledge of development tools such as PHP and git
+ Experience of database technologies, report creating, SQL, relational database structures
+ Basic video editing experience - e.g. for trimming and titling webinar recordings, etc
+ Writing and/or updating simple 'how to' guides and notes for non-technical users
+ Level 1 support experience of Windows and/or MacOS operating systems for assisting in IT support issues (note: this is not an 'IT support' role, but experience is very useful)

Sounds like a good fit? Apply here for a fast-track path to our Leadership Team.

Your Background / Previous Roles May Include:
IT Support Specialist, Technical Support Assistant, Help Desk Technician, Desktop Support Technician, Information Technology Assistant, IT Helpdesk Analyst, Network Support Technician, IT Service Desk Technician, Computer Support Specialist, IT Technician, IT Operations Assistant, IT Service Technician, User Support Technician, IT Troubleshooter, IT Desktop Technician.

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