It Support Engineer / 3Rd Line Support

Join a dynamic and innovative Internet–based company specializing in real–time services and web application management systems. We are seeking a highly skilled and experienced professional to take on the role of IT Support Engineer. As a key member of our technical team, you will play a crucial role in delivering exceptional IT services and driving system improvements to support our real–time bidding and web–based auction management solutions.

Responsibilities:

• Collaborate with the Head of IT to ensure the delivery of a first–class service, supporting the company's mission and goals.
• Apply your technical expertise across a diverse range of tasks, encompassing support, maintenance, design, development, and analysis of the entire infrastructure system, including Azure, LANs, WANs, internet, security, and wireless implementations.
• Utilize your in–depth knowledge of Windows technologies, such as Windows Server and Desktop operating systems, to make informed recommendations for system enhancements and upgrades.
• Demonstrate a logical and methodical approach to troubleshooting, proactively identifying and resolving issues to maintain system stability and performance.
• Contribute to the development, implementation, and enforcement of IT policies, ensuring adherence to company security standards and procedures.
• Manage and troubleshoot Microsoft Azure Cloud services.
• Manage and monitor Azure cloud environments, ensuring optimal performance and security
• Deploy and configure virtual machines, storage, and networking components in Azure.
• Implement and optimize Azure resources for scalability and efficiency.
• Monitor and service systems continuously, managing information systems' capacity both on–premise and in the cloud.
• Drive process automation initiatives to streamline day–to–day activities and improve overall operational efficiency.
• Ensure all services operate within agreed business service level agreements, regularly reporting system performance to management, and addressing resource and service issues.
• Handle escalation procedures for important and urgent issues that may impact IT service availability to internal and external customers.
• Actively participate in the development and implementation of IT Disaster Recovery and Business Continuity Plans.
• Maintain effective communication channels with business stakeholders, providing timely updates on service and project developments.
• Provide out–of–hours support for critical production systems as required.

Required Skills and Qualifications:

• Demonstrated experience in 2nd or 3rd level Infrastructure and support roles.
• Proven ability to deliver IT systems within a dynamic and fast–moving business environment.
• Hands–on experience with task automation, process optimization, and deployments.
• Prior experience supporting business applications in a corporate setting.
• Involvement in IT project participation and successful delivery.
• Proficiency in Active Directory, DNS, DHCP, and Group Policy.
• Strong expertise in Windows Operating Systems and Desktop hardware.
• Expertise in Azure.
• Familiarity with Windows Server Architecture, including clustered and highly available environments.
• Competence in Office 365 tenant setup and administration.
• Excellent networking capabilities, encompassing TCP/IP, DNS, routing, firewalls, and switching.
• Familiarity with monitoring tools for proactive system management.
• Knowledge of backup and restore methodologies, as well as Disaster Recovery best practices.
• Familiarity with VoIP technologies.
• Experience with SQL Server is highly desirable.
• Azure experience required, certifications are a plus.

Join our team and be part of an organization that embraces innovation, collaboration, and continuous improvement. As an IT Support Engineer, you will play a crucial role in supporting our cutting–edge services and contributing to the growth and success of our business. We offer a stimulating work environment, competitive compensation, and opportunities for professional development and advancement. Our office is located in close proximity to a major train station, providing easy commuting options for our team members.