It Support Engineer

IT Support Engineer

Job type: Permanent

Location: Exeter

Work type: Every other Friday work from home, otherwise in the office

Salary: £40,000

Is this your next role?

We're partnered with a client who are in Exeter and is looking for an IT Support Engineer to join their team permanently. They're looking for someone who has experience working in either a law firm or corporate business.

Please note, that you must have the right to work in the UK as sponsorship cannot be provided for this position.

What you'll be doing.

• Providing first line (within timescales) and some second line support, resolving difficulties that users may experience in the operation of the Firm's applications.
• Provide application and systems support to all users both over the telephone and in person.
• Provide hardware support and rectifying any faults where practical.
• Liaising with second line and other IS teams and managing the escalation process including with some third-party suppliers where necessary.
• Assisting users to maximise their use of existing facilities
• Dealing with any IT set-ups/installations and any other IT issues which would need an on-site presence
• Providing troubleshooting on the firm's Video

What you'll need.

• Must be a Microsoft Certified Professional or other relevant qualification/experience
• Must have experience of supporting Office 365 and Windows 10 OS
• Must have experience of Microsoft Azure processes, EndPoint Manager and MFA
• Possess a very good technical understanding of the basic hardware and applications in use, including:
• Administrator tools including Active Directory; Azure AD; Exchange Management Console; PowerShell; SCCM; EndPoint Manager
• Desktops/laptops running Windows 10
• PC, Laptop and printer hardware including HP and MS Surface Pro
• Microsoft Teams, Zoom Meetings etc
• iManage (Filesite) / Worksite DMS / Work 10
• iPhone administration

Desirable.

• Citrix Remote Access and MFA administration
• Bighand Digital Dictation
• HighQ Data-room administration
• Very strong technical knowledge of MS Office, including Word formatting, working with templates and legal numbering
• Condeco (or similar) Hot Desk check-in software/administration
• 3E Finance Systems - Administration and Support
• Sunrise (Sostenuto) or similar Service Desk call logging software
• At least 12 months previous Service Desk experience in the Legal sector is desirable

Work with Crone Corkill

Let's find you that dream job. We're built on our connections, and we believe that at the heart of good recruitment, is people connecting with people on a more human level.

We know finding your dream job isn't always easy, but it's worth it.

We recruit in these pillars, across a host of industries.

• Business Support
• HR, Marketing
• IT
• Finance & Banking

We're genuine in our drive to help you find a job that suits your needs, skills and experience.

If this role isn't for you; we'll help you find the one that is. All our latest roles are on our website - cronecorkill.co.uk and you can drop off your CV for review by the team for future opportunities too.