It Support Engineer

Do you thrive in a fast-paced environment troubleshooting IT challenges? Are you passionate about providing exceptional customer service? If so, my client, a growing Managed Service Provider based in Norwich, could be the perfect place for you!
My client is a thriving MSP dedicated to delivering exceptional IT solutions and support to their clients. They foster a collaborative and supportive culture, where growth and development are key aspects of their team environment.
As an IT Support Engineer, you will play a vital role in ensuring the smooth operation of clients' IT infrastructure. You will be responsible for:

• Providing 1st & 2nd Line Technical Support diagnosing and troubleshooting a wide range of hardware and software problems.
• Configuring and maintaining IT systems, including desktops, laptops, networks, and cloud-based solutions.
• Documenting technical issues and solutions for future reference.
• Escalating complex issues to Senior Engineers when necessary.
• Continuously learning and developing your technical skills to stay up-to-date with the latest technologies.

Desired skills and experience:

• Previous experience within an IT Support position.
• An understanding of hardware and software troubleshooting principles.
• Excellent communication and customer service skills.
• Adaptable to different projects, both independently and as part of a team.
• Aptitude for problem-solving and proactive in resolving repeat issues.
• A commitment to continuous learning and development such as CompTIA.
• A can do attitude and ability to take initiative
• An advantage would be knowledge of IP networks, cabling, Firewalls, VPN s, VOIP and Web Hosting

If you are a passionate and motivated IT professional looking for a challenging and rewarding career, we encourage you to apply!