It Support Engineer

IT Support Engineer

Full time (35 hrs/wk), permanent

Based Horizons (Reading, Berkshire) with up to 2 days per week working from home

Salary up to £25,000 FTE pa plus benefits

Applicants are required to submit a current CV, cover letter or email, and a Recruitment Check Form which can be found on our website.

We are looking for an enthusiastic and motivated individual to join our busy and fast-paced IT Operations team. You will be responsible for ensuring the service desk provides an excellent service for all UCEM students and staff. You will come across a varied mixture of systems and will have the opportunity to take part in the support and maintenance of many of these, as and when required. This is a great opportunity for someone looking to further their career in IT and grow their technical knowledge, alongside the opportunity to complete an apprenticeship in the future, fully funded and supported by UCEM.

Your accountabilities and responsibilities include:

• Manage incoming incidents and service requests within the service desk system.
• Ensure that the customer is continually updated throughout the lifecycle of their ticket.
• Follow IT procedures, processes and guidelines to set up new starters, changes or leavers. 

Our main requirements:

• GCSE Maths and English Grade C/4 or above.
• Previous experience in a similar/technical role.
• Experience with Active Directory.
• Enthusiasm for the latest technology advances.

At UCEM we expect employees to demonstrate our values: Passion, Integrity, Excellence and Support. Student satisfaction and success are our main drivers, and our people consistently report high levels of employee engagement; your contribution will be valued should you join us.

University College of Estate Management (UCEM) is a long-standing and leading provider of supported online education with a long-term ambition to be the world’s most sustainable university. Wellbeing and work-life balance are a priority for us, with flexible working arrangements and a generous holiday allowance amongst some of our key employee benefits.

For the full job specification and contact details: https://www.ucem.ac.uk/current-vacancies/

TO APPLY: Please send your CV, covering letter/email, and Recruitment Check Form via the button below by no later than 15 February 2024 at 5.00 p.m.

EQUALITY, DIVERSITY, AND INCLUSION

Here at UCEM we champion equality, diversity, and inclusion in our workforce. We celebrate diversity and the strengths it brings to our staff body, our student community and our Board of Trustees, recognising that people are key to our success. Our aim is to attract, develop and retain a diverse workforce, therefore we welcome and encourage applications from all backgrounds.