It Support Engineer - Msp (2Nd Line) - Hybrid

Salary 25,000 - 30,000 GBP per year

Requirements:

- Key Responsibilities of the Technical Engineer (2nd line):
Provide efficient and effective 2nd line technical support to internal users and clients via phone, email, and in-person.
Diagnose and troubleshoot complex IT issues related to software, hardware, network, and infrastructure.
Escalate unresolved issues to the appropriate teams or vendors and follow up to ensure timely resolution.
Document all support activities, including troubleshooting steps, resolutions, and system configurations.
Assist in the deployment and configuration of new hardware, software, and systems.

Responsibilities:

- Maintain and update IT inventory, including hardware, software licenses, and equipment documentation.
Collaborate with other IT teams to identify recurring issues and recommend long-term solutions to improve system performance and reliability.
Stay current with industry trends, technologies, and best practices to continuously enhance technical skills and knowledge.
There will be occasional on call hours, 1-4 weeks supported by a substantial payment.

Technologies:

- Microsoft 365
- Azure
- Microsoft Power Platform
- Microsoft Dynamics 365 CRM

More:

Techsol Group are an experienced IT solutions and MSP provider that has been delivering IT excellence for over 25 years. We are a business that places our customers first, ensuring they receive the best quality technologies that meet business needs. With a highly experienced team, we are a company that values integrity, respect, knowledge, and well-being.
Due to our continued success and ever-growing customer base, we are looking to immediately appoint Technical Engineers (2nd line). As a Technical IT support Engineer - 2nd Line, you will be responsible for providing technical assistance and support to internal users and clients in resolving complex IT/Helpdesk issues. Working closely with the IT services team, you will diagnose and troubleshoot software and hardware problems, escalate issues as necessary, and ensure timely resolution to minimise downtime and disruption to operations.