It Support Manager

Join a UK training company as an experienced IT Support Manager. This is an excellent opportunity for someone to help the wider company.
THE JOB:
- Provide 2nd/3rd line technical support to end-users, resolving complex hardware, network and software issues.
- Manage and oversee all network systems and connectivity (LAN, WAN, routers, firewalls, etc.)
- Implement, monitor, and maintain cybersecurity measures to protect sensitive data and systems
- Oversee the onboarding and offboarding process of staff, including account set-ups and closures, and the assignment and retrieval of staff equipment.
- Manage devices through MDM.
- Regularly evaluate current systems and tools, identify needs for new systems and develop and implement efficient and secure IT solutions.
- Document and maintain accurate records of IT issues and their resolutions.
- Work closely with the team and other departments to troubleshoot and resolve IT-related issues.
- Ensuring that support tickets are completed promptly and documented correctly.
- Hours 8:45 am to 5:30 pm Monday to Thursday; 8:45 am to 5:00 pm Friday.
- Role is based in York with occasional trips to Slough and Livingston.
KEY SKILLS & EXPERIENCE:
- Experience in IT support, especially network and system administration. - Strong knowledge of IT infrastructure, including firewalls, switches, routers, and VPNs.
- Experience with mobile device management (MDM) and endpoint security.
- Solid understanding and experience with various operating systems (Windows, MacOS, Linux, etc.).
- Experience in asset management.
- Experience using terminals and scripting (PowerShell/Command Prompt/Bash…) is desirable but not required.
All applicants must currently have the permanent right to work in the UK; visa applications will not be considered.