It Support Manager

• Lead and grow a top class IT support team.
• Employee-owned and awarded a “Best Companies” accreditation.
• Fantastic benefits, bonus, flexible working, free products, training courses.

We’ve teamed up with a B Corp in the South West who provide organic food to over 90,000 homes across the UK. They’re also employee-owned, meaning all opinions are valued and you’ll be able to play a real part in the future shaping of the business. They’re looking for an IT Support Manager to join them in an exciting hybrid role (3 days onsite) as they continue to scale up at an exciting pace.
*This role is hybrid with 3 days onsite in Buckfastleigh, South Devon.
What skills you’ll need

• Proficiency in Windows and Mac desktop operating systems on various hardware formats (PC, laptop, terminal etc).
• Mobile telephony, tablets, handheld devices, and MDM.
• Microsoft products including Office 365, Active Directory and Windows Server.
• Creation and maintenance of high-quality IT knowledge bases and process documentation.
• ITSM tools (Jira or similar) and related processes.
• A highly capable leader, with extensive experience managing high performing support teams.
• Well organised and flexible – able to switch between solving complex technical problems one minute, to BAU support, team management, strategic planning, or running projects of various sizes the next.
• Excellent communication and interpersonal skills, including clarity when talking and writing about technical topics for different audiences.

What you’ll be doing

As IT Support Manager, you’ll play a pivotal role in developing and maintaining effective and efficient first line IT support building a high-performing team, but also pioneer strategic initiatives to keep them at the cutting edge. Leading a team of 5 helpdesk and support technicians you will be effectively line managing, establishing quality standards, performance metrics and SLA’s.  You will be coaching, mentoring and training, acting as an advocate for the department and reporting status updates to leadership and stakeholders.  Other duties will include managing staff rotas, out-of-hours cover, creating a culture of excellence and service improvement throughout.  Finally as a key member of the Tech team, you will be operating at a strategic level to help shape the future of the support function, evaluating and keeping abreast of industry changes. 
What you’ll get in return for your talents
This business is recognised as one of the best places to work in the UK and being employee-owned, you can be assured your opinions will be valued. You’ll be offered up to £50K, 25 days hols (plus bank hols), a generous pension scheme, an annual profit share bonus (this was c£3K last year), enhanced maternity/paternity pay (plus free produce for 6 months!) and flexible/remote working. They’re advocates for employee development & well-being too; this is reflected by their training policy where they dedicate 10% of time each week to helping you grow your skills, as well as discounts on their products, free organic fruit & veg, on-site chefs cooking organic meals, a bunch of well-being resources and much more!
What’s next?

Like the sound of this? Send your CV in now to find out more.