Address
Form of work
SalaryResponsibilities
- Work within the first line support team and assist with a range of users, both local and remote
- Manage incidents and requests within a timely manner and with the support of our helpdesk ticketing system
- Primary IT point of contact for the region
- Installing and troubleshooting user hardware, software issues, managing user credentials and access rights
- Supporting end users with Microsoft Office applications
- Manage and support mobile devices, Videoconferencing and IP Phone Systems
- Assist in project work as and when required
- Site visits and holiday cover means this positions includes travel and you will also be part of the On-Call rota
- Participate in off-site events where you will work as part of the events team in providing IT support to users during the event
Essential Requirements
- Previous experience within a Helpdesk/operations environment
- 2-3 years in professional service settings like Law Firms, Private Equity, or Corporate
- Bachelor’s degree or equivalent IT qualifications
- Microsoft certification & basic Networking know-how
- Strong Windows Desktop & Office experience
- Proficient in installation/configuration of hardware
- Track record in managing IT incidents, requests, and change (ITIL experience a plus)
- Experience with Desktop Lifecycle Management Systems, preferably Intune
