It Support Specialist

Job role: IT Support Specialist

Location: Liverpool / Hybrid

Salary: Up to £27,000 per annum

We're on the lookout for an energetic IT Support Specialist to join our client’s dynamic team. This role offers a gateway into the world of IT, allowing you to immerse yourself in a variety of tasks within their vibrant SME setting.

Primary Responsibilities:

Offer top-notch assistance as a frontline troubleshooter, swiftly resolving hardware and software hitches for our users, ensuring a seamless IT experience.
Collaborate closely with our network aficionados to maintain and optimize our state-of-the-art systems.
Employ your analytical prowess to craft insightful reports on IT performance and challenges, aiding our decision-making processes.
Act as a liaison with external vendors, ensuring smooth cooperation and premium service delivery.
Take the helm in procuring IT equipment and services, ensuring we're equipped for excellence in our daily operations.
Contribute your expertise to exciting IT projects, driving innovation and enhancement across the board.
Spearhead the management and upkeep of our IT infrastructure, guaranteeing its security, reliability, and currency.

Desired Skills and Credentials:

A genuine passion for IT, complemented by relevant qualifications or hands-on experience in the field.
Proficiency in Windows 10, Server, and Hyper-V, showcasing your technical acumen.
Solid grasp of networking principles, facilitating seamless connectivity and communication.
Familiarity with software applications such as InspHire and Microsoft Great Plains, enhancing your value to our systems.
Experience with Office 365, ensuring adeptness with modern collaborative tools.
Database management skills, including familiarity with Qlikview, enabling effective data analysis.
Sound knowledge of IT security principles, ensuring robust protection against potential threats.
Proficiency in Active Directory management, facilitating efficient handling of user accounts and access permissions.
Exceptional problem-solving skills, with a knack for tackling technical challenges head-on.
Strong communication and interpersonal abilities, enabling effective interaction with colleagues and end-users.
A team player mentality, thriving in a collaborative environment and recognizing the power of collective effort.