It Support Team Leader

Do you have a passion for leadership and developing high performing teams? Do you have a knack for proactively improving services and delivering exceptional support? If so, this is a fantastic time to join one of the Midlands & East of England’s leading Housing groups… Longhurst Group are seeking a talented and motivated individual to lead our 1st and 2nd Line ICT Support team. As an IT Support Team Leader, you'll play a pivotal role in guiding and inspiring our team to provide top-tier support to our colleagues. Further responsibilities are listed below:
Lead and manage a team of 1st and 2nd Line ICT Support Analysts, providing guidance, coaching, and mentorship to ensure exceptional service delivery.
Oversee day-to-day operations of the Support team, including workload distribution, scheduling, and prioritization of tasks to meet service level agreements (SLAs).
Act as an escalation point for complex technical issues, providing guidance and solutions to team members.
Develop and maintain support procedures, documentation, and knowledge base resources to enhance team efficiency and knowledge sharing.
Collaborate with other stakeholders to drive improvements in service quality and operational effectiveness.
Analyse team performance metrics, identify areas for improvement, and implement strategies to enhance team productivity.
Working a 36.25 hour week, you’ll be based in our Boston office with an element of hybrid working after a period of time settling into the role. Here at Longhurst Group, we have a mission to improve the lives of all our customers. As our new IT Support Team Leader, you will play a huge part in helping colleagues to continue delivering to our customers across the Group on a daily basis.
This truly is a fantastic opportunity to make a significant impact on the quality of our IT support services, help to develop a talented team and strive to push the boundaries with our service delivery. If you're enthusiastic about technology, possess stakeholder management skills, and thrive in a fast-paced role, then please apply now to become our next IT Support Team Leader and be a key player in delivering exceptional IT support.
What you receive from us
28 days annual leave plus bank holidays
Pension Scheme
Life Cover (as part of pension scheme membership)
Health Care Cash Plan
Free Eye Tests
Investment in your personal development through our extensive learning and development opportunities.
Family friendly, carers leave plus other paid leave.
Employee Assistance programme
Wellbeing Support
Free flu vaccinations
Carers Networking Group a platform to support Unpaid Carers
How to apply
Please click apply now to submit your CV today. In the event of high applicant volumes we reserve the right to close this advert and CV submission window early.
We do not require recruitment agency support at this time - all speculative CV’s will be treated as a direct application.
Vetting Requirements
The important things - We can only consider applications from candidates who have the right to live and work in the UK. All shortlisted candidates will need to verify eligibility to work in the UK at interview. If you are the successful candidate, original proof must then be provided before your first day.
Naturally working with our customers, we need to complete pre-employment checks before you join us. This role is conditional upon receipt of two satisfactory references (one from your current employer). We also need you to tell us what you have been up to over the past 5 years as a minimum in terms of employment history. This could include carer duties, travel, seeking work, education, employment, training, or volunteering.
Equal Opportunities
As an equal opportunities’ employer, Longhurst Group is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We pride ourselves on looking after our colleagues and as part of our commitment we are an Employer for Carers and would welcome your application if you have additional unpaid caring responsibilities.
We aspire to have a greater diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join Longhurst Group.
Our company
Longhurst Group is one of the leading housing groups in the Midlands and East of England, providing more than 24,000 homes and a wide range of care and support services.
With a team of 1,300 colleagues guided by our shared values, our vision is to improve the lives of our customers and our colleagues and to enhance the communities we serve. We do this by focusing on two clear themes of work: Health and wellbeing and economic resilience.

Proud member of the Disability Confident employer scheme