AddressWe are seeking an IT Systems and Tech Support to join our team in the IT Department. The successful candidate will assist the IT Team in delivering a wide range of network, hardware and software projects to make significant improvements to the College’s IT and operational efficiency. The individual will also work as part of a busy team delivering a range of user support tasks.
The main duties and responsibilities of the role are listed below. Please note these are not exhaustive but highlight the main tasks.
Assist the IT Specialist to design, configure, upgrade, repair and maintain the network systems to ensure optimal performance and fitness for purpose.
- Respond to IT support requests via Jira Service Desk and in person.
- Provide IT support to staff, fellows and students in person and remotely.
- Install, maintain, and monitor the College network hardware and software components, in line with the department’s upgrade plans and projects.
- Diagnose problems and suggest and test solutions, liaising with the University IT services where appropriate.
- Test and evaluate new hardware and software, customise in liaison with end users and train users as required before going live.
- Assist with network monitoring and security testing to determine any vulnerable areas on the College’s Systems and ensure required security software updates.
- Monitor daily back up operations and report any problems.
- Report any suspected malicious activity and undertake emergency mitigating actions to contain or minimise any potential loss or damage that may arise.
- Minimise service disruption where necessary by working occasional evenings and weekends.
- Establish and maintain good working relationships with all college departments
- Undertake or participate in any other duties or tasks as reasonably directed or requested.
- Participate in training designed to minimise occupational risks.
General
· The post holder will be required to work in accordance with College policies and procedures.
· The post holder will be expected to participate in training designed to minimise occupational risks. This may include manual handling training, safe use of Display Screen Equipment, PREVENT, GDPR and other data protection training and Health & Safety training as advised
· Any other reasonable duties as requested by the Head of IT and Information Compliance.
How to Apply
To apply, please submit a CV and a covering letter detailing how your skills and experience match the person specification to recruitment@girton.cam.ac.uk
- If you require additional information or support, please e-mail recruitment@girton.cam.ac.uk
Further Information
Job Description (PDF) available from www.girton.cam.ac.uk/work-at-girton
- Closing date for applications is Friday 29th March 2024 at 5pm
*We reserve the right to close the advert early if we receive a significant volume of applications prior to the closing date
Job Types: Full-time, Permanent
Salary: £33,966.00-£38,205.00 per year
Benefits:
- Canteen
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Free flu jabs
- Free parking
- On-site gym
- On-site parking
Ability to Commute:
- Cambridge (required)
Ability to Relocate:
- Cambridge: Relocate before starting work (required)
Work Location: In person
