It Systems Support Administrator

Do you want to work for a Legal 500 Law firm in the heart of Farnborough? Do you have an industry recognised IT qualification and knowledge of SQL? If so then this opportunity could be for you!!!

Our client is an award winning, Legal 500 ranked, full-service law firm which is growing rapidly- they are based in lovely offices in Farnborough. This role is full time and office based paying between £22,000 to £25,000 depending on experience. This position would suit someone who has a strong interest in IT who is looking for a change in career direction or is looking to start a career in IT and has the willingness to learn.

This role works as part of the support team who provide a central point of contact for all IT support queries and work with the in-house development team of the companies internal management system. This post will provide 1st line support (telephone and face to face), which includes diagnostics and resolution where possible as well as training support.

• Monitor all IT support requests into the Help Desk system and ensure the requests are dealt with swiftly and efficiently.
• Produce documentation of IT Helpdesk procedures.
• Provide excellent customer service.
• Prioritise service requests and incidents by urgency and impact.
• Provide basic application support on all desktop applications which includes Microsoft Office and case management systems.
• Install, support and relocate hardware and connecting devices to the network.
• Troubleshoot software problems in a methodical way.
• Assist with the development of the companies internal management system.
• Follow and adhere to all policies and procedures.
• Work with other members of IT to achieve a resolution to support calls.
• Raise calls with third party suppliers.
• Out of hours upgrades (if required).
• Participate in the delivery of IT projects and ensure that project tasks are delivered on time.

Benefits:

• Free daily office fruit
• Competitive salaries
• Annual bonus schemes
• Pension contributions
• Generous holiday entitlements
• Onsite parking
• Modern/Swanky Office

If the role sounds like an exciting and perfect fit for you please do not hesitate to apply today!!!