AddressIT Technical Analyst, Fixed Term Contract - 24 months
Pancras Square – London
Close date: 5th April 2024
Join us at AstraZeneca, where our work has a direct impact on patients – transforming our ability to develop life-changing medicines. We're at a crucial stage of our journey in becoming a digital and data-led enterprise. We're driving cross-company change to disrupt the entire industry. It's a dynamic and challenging environment to work in – but that’s why we like it. There are countless opportunities to learn and grow. Be part of a team that has the backing to innovate, disrupt an industry and change lives.
As an IT Technical Analyst, you will provide the highest level of customer focused workplace support to our UK Head Office and Field based users. You will address queries from 1st – 2nd line via multiple platforms (Telephone, livechat, genius bar, deskside) as well as Hardware support, Break fixes and IT projects. In addition, analysts are required to create and maintain knowledge databases and provide active contribution to end to end process control ‘ boards’ and continuous improvement.
Essential Skills/Experience:
- Degree level education within IT or equivalent experience
- Strong experience of working in an ITIL and Lean focused environment
- Professional telephone manner with sound experience in an IT Technical Analyst role
- Able to demonstrate excellent organisational skills and must be capable of working on their own initiative within the procedures and guidelines laid down.
- The desire to achieve and maintain the highest level of customer experience at all times
- Must be able to plan own workload and oversee others where necessary
- Must be capable of working under pressure in a support environment and meeting agreed service levels.
- Must be thorough and accurate with good attention to detail
- Must be able to enter and maintain calls in the ticket systems
- Knowledge and experience of ServiceNow is desirable.
- Drive future innovation and continuous improvement,
- Ability to coach users and other team members
- Good written and verbal communication skills
- Flexible and adaptable
- Willingness to learn to use new systems and software
When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn't mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.
Why AstraZeneca?
We're a network of entrepreneurial self-starters who contribute to something far bigger. There's a diversity of expertise in our Technology group that's unique to AstraZeneca. it allows us to dive deep into exploring new leading-edge technology. Here you can combine technology skills with a scientific mindset, whilst broadening your understanding of our wider work and sharing your personal knowledge. We dare to lead, applying our problem-solving mindset to identify and tackle opportunities across the whole enterprise.
Ready to make a difference? Apply now!
