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Form of work
SalaryOur Sheffield client seeks a skilled IT Technical Services Manager to lead a UK-based team supporting a global multi-site environment. You will oversee service desk analysts and infrastructure engineers, ensuring high-quality Technical Services. A deep understanding of ITIL, SLA management, vital networking, and Microsoft hybrid solutions is required.
You will have a strong technical background in infrastructure services, proficient in networking, cloud computing, and managing ITIL service teams.
Responsibilities:- Define technical strategy aligned with the global IT vision.
- Manage ITIL-based service function for a global user base.
- Implement ITIL processes and manage SLAs and KPIs.
- Lead and mentored a team and provided technical guidance.
- Expertise in server administration, virtualization, and cloud technologies.
- Proficiency in complex networking, Cisco, and Fortinet deployments.
- In-depth knowledge of Microsoft 365, including Intune and Autopilot.
- Experience in end-user computing support and cybersecurity best practices.
- Proven leadership skills and effective team management.
- Monitor system performance, optimize, and ensure SLA adherence.
- Respond to escalated issues promptly and implement service improvements.
- Stay updated with emerging technologies.
- Cisco CCNP or CCNA certification.
- Fortinet Certified.
- Microsoft Azure certifications.
- ITIL 4 certification, 2+ years managing ITIL-based service functions.
- Familiarity with ISO 27001 and Cyber Essentials standards.
- Excellent leadership and communication skills.
- Hybrid working
- Flexible working
- 25 days + Birthday off
- Life Assurance
- Learning and development opportunities
