Address
Form of work
SalaryWe are looking for a highly motivated individual to join our team, responsible for 1st line software support across the variety of software solutions we provide, to take on the day to day running of the IT service desk.
Key Tasks associated with the Role.
- To be the first point of contact, via service desk and telephone, for all incidents.
- Log cases handled via Telephone.
- Ensure all cases are fully documented, with thorough notes, replication steps and updates as cases progress.
- Maintain own case load, ensuring clients and internal team, are kept informed of any updates.
- See all cases logged, are seen through to completion.
- Documentation of procedures.
- Train people on use of systems, both face-to-face and online.
- Work with the development team.
In addition to this, you will assist with testing new features and fixes, which are due to be released across our software. This will allow you to gain first-hand experience of how each software piece should perform and what functionality it is expected to provide. This will assist in your role on the service desk, testing the fixes that have been reported.
This role would suit a candidate who is looking to make steps into a development role, as you will be working closely with the development team in both .NET and ReactJS projects. In time, you may be asked to contribute to the codebase to support the systems going forward.
The role is diverse due to the sectors in which we work, and you need to be open to that diversity with the ability to switch between software products and clients, as cases come in. The candidate will think outside the box, and one step further to deliver the best solution possible. A can-do, want-to-do attitude is key.
Knowledge / Experience Required
- Experience with Microsoft 365.
- An understanding of websites, applications and databases.
- A good understanding of server environments and Azure AD.
- Basic SQL knowledge (desirable).
- Analytical thinking skills.
- Attention to detail.
- Excellent communication skills
- A flexible attitude and openness to change.
- Willingness to learn.
- The ability to work well with others, where required.
- Ability to take ownership of tasks and see them through to completion.
Package
The IT Support Engineer position comes with the following:
- Company pension scheme.
- Annual Bonus based on company performance.
- 5 weeks holiday entitlement, which increases with length of service.
Schedule and Location
- In Office at Faversham, Kent
- Flexitime
- Monday to Friday
About Quaytech Systems
We are an IT Consultancy and Software Development company, based in Faversham. Our current client base is nationwide, to whom we offer a variety of services focused on providing and maintaining bespoke software applications, and the setup, configuration and support of the infrastructure on which those applications reside. Currently we are working with a number of long-term customers across a variety of sectors, including but not limited to, Manufacturing, Logistics, HR and Payroll.
We have experienced year on year growth since formation and have an urgent requirement to expand the team. Our ethos is to provide services to companies, establishing on-going relationships enabling us to understand businesses and how their needs can be catered for with IT. We have a strong team, developing software to provide solutions to business requirements.
