Address
Form of work37 hours per week, 52 weeks per year
Based at the Northbrook, Broadwater Campus
Your main role will be to support, maintain and enhance the Group’s Information Technology provision.
Key Responsibilities:
To provide IT support and guidance to all IT Services customers.
To take a proactive role in providing and improving outstanding levels of service to a wide range of customers, at all levels, Group-wide.
To support the Team Leader in developing and delivering local strategies, procedures, and processes
To respond to requests received via the Help Desk system, viatelephone and in person, within prescribed service level agreements.
To assist in the planning of IT related projects as required.
To install, setup and routinely maintain a wide variety of IT, audio visual and telephony equipment.
To escalate to other colleagues promptly if needed.
To competently troubleshoot, diagnose and rectify a variety of IT issues.
To accurately maintain records and documentation.
To liaise with external support companies and equipment vendors as required.
To maintain service by covering for absent colleagues as required.
To be proactive in maintaining own knowledge and skills and to participate in both local and CCG training as required.
The Chichester College Group has seven colleges, Anglia Examinations, First Steps Childcare Group, Chichester English School and 2,600 staff spread across West Sussex and Brighton & Hove. This makes us the largest college group in Sussex, providing high quality learning opportunities for over 25,000 students every year.
We offer generous pension schemes, potential hybrid working opportunities, depending on departmental requirements, college closure days over the Christmas period (which is not deducted from annual leave entitlement) plus the option to purchase up to 10 days additional leave, and discounts at onsite facilities such as gym membership and nursery fees at certain campuses.
Closing date: 25 January 2024
The Chichester College Group is committed to safeguarding and promoting the welfare of children. All posts are subject to an enhanced Disclosure and Barring Service check, which may include a check of the barred lists and any relevant overseas checks. We vigorously pursue all references and safeguarding checks to ensure applicants are suitable to work with young people.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the role.
We are an equal opportunities employer.
