Italian Speaking Customer Service Executive

An exciting role has arisen for a talented Italian speaker! We are looking for a fluent Italian speaking Customer Service Advisor, to join luxury interior brands and their team based in Loughborough, East Midlands.

The package:

• Salary: £28,000 + 5% discretionary bonus
• Working hours: Monday to Friday 8:30 am-5:00 pm
• Location: Loughborough, East Midlands
• Minimum of 25 days holidays plus bank holidays + birthday off

In order to succeed in this role, it is essential for you to have strong communication skills and the ability to work well in a fast-paced environment. This is a fantastic opportunity for an Italian speaker with Customer Service experience to get involved in a friendly, creative, outgoing team!

You will be responsible for:

• Managing the full order life cycle for international retail B2B customers across brands
• Building relationships with key contacts, sales managers, agents, and distributors
• Providing world beating Customer Service and technical support on product and delivery issues
• Supporting the International sales team in growing and acquiring new accounts
• Working with various departments and systems to ensure accuracy and efficiency
• Improving processes and service quality

Profile:

• Fluent in Italian, and English written and spoken
• Proven experience in order management and sales order processing experience from within a similar Customer Services, import/export or sales support role
• Possess a professional, helpful and friendly telephone manner
• Demonstrate initiative and a proactive attitude along with the flexibility and willingness to work as a team member
• Excellent organisational and administrative skills, ability to prioritise work
• The ability to commute to Loughborough, East Midlands
• Capable of self-motivation, multitasking, and effective prioritisation
• Customer service experience, minimum of 1 year, preferably B2B
• Experience of international shipping is an advantage
• Interest in fabrics, wallpapers, and paint

To apply, please send your CV in English and in Word format to Tom.
languagematters is acting as an employment business in relation to this vacancy.