Journey Designer (UI/UX)- 12 months FTC / secondment

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management.

To enable the delivery of the UK Wealth and Personal Banking Strategy, HSBC UK is on a journey to fully modernise its end-to-end technology estate including a new core banking infrastructure. This will allow all UK brands to redefine its proposition to be truly customer centric and competitive in the market, whilst also becoming radically more efficient and resilient.

To deliver this, a programme of work called Bank of the Future is mobilising to initially focus delivering a new proposition built on an end-to-end modern technology stack to first direct bank. Backed by HSBC Group, first direct will act as the tip of the spear to push the boundaries on banking technology innovation and setting Group target technology standards.

We have an excellent opening for a Journey Designer, UX/UI (12 months fixed term contract). This role offers an exciting, challenging and visible opportunity work to create a bank of the future driving engineering and service excellence through all aspects of delivery. The product deployment will commence in 2024 with a pilot and subsequently need to scale both within a market and to selected other markets.   The Journey Designer will be part of a team working on a new initiative to modernise our Core Banking estate and deliver new foundational capabilities that introduce standardisation, interoperability and allow technology plug and play.    As a Journey Designer, you’ll need to understand complex problem spaces, and collaborate across multiple disciplines to deliver simple, informative, and delightful experiences customers love.   

Key Responsibilities:

 •    Partnering with Product Owners, Service design, Research, Engineers, and other colleagues, working in a cross-functional distributed team. Together, you will be actively involved in defining the customers’ and business’ problems for both new and existing features 
•    From wire-framing to designing end-to-end flows and prototypes, you will design products that solve problems in a simple and elegant way while taking care of every small detail  
•    You’ll play a pivotal role in transforming the complex and chaotic world of financial services by simplifying the customer experience into beautiful solutions that truly solves customer needs, to do this you will lean on the wider team and be conducting user testing activities from quantitative to qualitative testing. 
•    You’ll be working closely with the engineering team as a key point of contact to ensure we build to design standards. You’re pragmatic and able to balance the ideal experience with knowing where and when to make scoping trade-offs based on technical constraints, experimentation strategy or business risk 
•    We believe in continuous improvement, so you’ll review the performance of the features and functionality, identify learnings and find ways to enhance it. 

The successful candidate will have:

•    Demonstrable proven success designing consumer-facing mobile products (iOS and Android) in banking/finance-related business areas such as acquiring, payments, personal financial management.
•    End to end experience from design to release, including testing, overcoming technical complexities and continuous improvement 
•    Experience of working with Agile methodologies and teams  
•    Significant experience in supporting user centred design processes and creating materials required to support user testing and concept communication  
•    Strong UX/UI skills and experience and good understanding of design best practises  (portfolio is kindly requested as part of application) 
•    Good working knowledge and experience with design system.
•    A passion about engaging with and designing for real people 

This is a hybrid working role with base location as Leeds, Birmingham, Sheffield, London

You’ll achieve more when you join HSBC.

At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, and working from home and staggered hours. If in considering a role with HSBC, you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500.