Junior Desktop Technician

Who we are:

We see our employees as individuals, empowering them to make the right choices for their ambitions and careers. We value our people as vital to our continued success and aspire to a diverse, open and inclusive environment that provides the motivation for everyone to pursue their career goals and flourish.

When you work for Activate Learning, you're working for an organisation that provides you with the advantages of a large employer, a trusted partner in your career development, and a transformational way of working whilst also investing in building a community environment for everyone.

Together, we will bring out the best version of yourself.

About the role:

Activate Learning is looking to recruit a Junior Desktop Technician to offer basic IT technical support in collaboration with the broader IT team across the group. 

You will ensure that IT support requests are managed effectively and responded to in a timely manner, either by completing requests themselves or raising them with our IT team where necessary.

Our IT department covers the support and maintenance of all the system technologies used on our UK based campuses.  Each part of IT Services plays a key role in the student's academic journey, ensuring they are given the tools to achieve the best possible qualifications.

• Location - Based at our Surrey campuses in Guildford, Farnham and Worplesdon. The role requires occasional travel to other sites across the group. Travel/mileage expenses can be claimed for any travel from your base campus.
• Salary - £21,909 to £23,927 per annum, depending on skills and experience.  
• Hours -  Full time, permanent position working 37 hours a week, 08:30 - 17:00 with a 16:30 finish on a Friday.

What do you need to be successful as a Junior Desktop Technician at Activate Learning?

You will need to be passionate about IT and delivering an outstanding customer service to a range of employees across the Group. 

We are looking for people who enjoy working as part of team, but also have the self-motivation to work independently to support us in delivering a speedy IT Desktop Service. 

The ideal candidate will have:

• Basic knowledge of IT software, systems, networks platforms and hardware  
• Good communication skills, verbal and written
• Strong telephone manner
• Experience using Windows 10 and Office applications
• Good technical troubleshooting abilities are desirable but not essential, as training will be provided

This is an excellent opportunity for someone who is interested in expanding their skills in an IT environment, as well as developing a range of transferrable skills. Being a large IT department, there are opportunities to grow within this role and we hope you will have a transformational career journey with us.

Why work with the Activate Learning Group?

Here are some of our benefits:

• Enrolment into generous pensions schemes
• Generous annual leave entitlement
• Excellent on-site facilities including free onsite parking, refectory facilities, Hair and Beauty salons
• An extensive Learning and Development programme with a range of CPD opportunities
• Specialised support and development for teaching staff
• Access to qualified coaches for all staff
• Leadership and Management development programmes
• Flexible working opportunities, where appropriate
• A comprehensive wellbeing programme including access to the Fika and Everymind app
• Mental Health support including access to Mental Health First Aiders
• Employee Assistance Programme
• Employee resource groups
• Cycle to work scheme
• Refer a friend vacancy incentive
• Access to student discount programmes

Applicants should apply at the earliest opportunity, closed vacancies will prevent application form submission.

Applications are reviewed and shortlisted on a rolling basis, we reserve the right to interview, appoint and close adverts.

Activate Learning is committed to safeguarding and expect all our staff to share this commitment. Successful applicants will be required to undergo a DBS check at the appropriate level.

Applicants must be eligible to work in the UK, we do not sponsor work permits. Work permits from other organisations are unacceptable as proof of right to work in the UK.

Applications are encouraged from all candidates who meet or exceed minimum criteria, regardless of age, disability, gender, orientation, race, religion or ethnicity. Activate Learning are committed to employing people with disabilities and will ensure our recruitment process is inclusive and accessible. If you require any reasonable adjustments either at application or interview stage please contact the talent team directly.

Recruitment agencies who submit unsolicited CVs to any partner or employee at Activate Learning, have no authority to enter into an arrangement. Recruitment agencies engaging with Activate Learning Talent Team will be on our PSL.