Junior It Analyst

About the role

Following an internal promotion, we have a new opportunity within the SAP Applications Team for a Junior Analyst to join our growing IT Department as we support the growth plan within Booker.

The successful candidate will handle daily support tasks, like taking care of the change and incident support queues, keeping everyone in the loop about updates and how calls were resolved, and teaming up with outside parties to ensure calls get resolved. Additionally, they\'ll help other members of the SAP Applications Team with activities like unit and acceptance testing, getting data ready, and training super-users.

The right candidate will be eager to learn, great at building relationships with our partners, know how to manage their time and tasks to meet the company\'s needs, and pay attention to the little things. If you\'ve worked with SAP before, that\'s a benefit. But don\'t worry; the successful candidate will undergo a detailed training program to teach them everything they need to succeed in their new role.

Role Responsibility

• Day to day management of support tasks within the SAP team.
• Working to identify issues impacting systems stability, availability or functionality, and then working promptly, jointly & proactively to resolve such issues.
• Working alongside 3rd parties (e.g., IT Service Desk) and internal colleagues to manage incidents being assigned to the SAP team.
• Work to reliably and efficiently produce timely and accurate management information.
• Provide training and guidance to end users as required.
• Comply with procedures to store and re-use IT equipment effectively and efficiently.
• Support delivery of the SAP system roadmap.

You will need

• Ability to identify system issues and then quickly, collaboratively, and actively tackling them together.
• Desire to learn / add value / drive progress.
• Excellence in building positive relationships with business stakeholders.
• Able to work independently, handle multiple tasks simultaneously, and determine what needs to be actioned first.
• Ability to work to deadlines and a flexible approach to changing priorities.
• Proficiency in the use of Microsoft Word and Excel.
• Good written and verbal communication skills, communicating effectively and efficiently with colleagues, customers and suppliers.

Whats in it for you

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme for you and your family.
• A great holiday package

About The Company

Be part of something special. Join our team at Booker.

Booker is the UK’s leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country.

Booker Group comprises of Booker Wholesale, Makro, Booker Direct, Classic Drinks, Ritter Courivaud and Chef Direct. Our customers include Premier, Family Shopper, Budgens and Londis retailers and we have one shared aim - improving choice, price and service for all our customers.

Our business is incredibly diverse, so it takes a wide range of skills to deliver the exceptional service our customers require.

Wherever you join us, you’ll be part of an organisation that will help your career to keep moving forward.

*Booker Group is part of Tesco plc, however is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*