Junior It Support Engineer (Ftc)

Are you a tech enthusiast with a passion for providing top-notch IT support? We're looking for a talented individual to join our dynamic team as a Junior IT Support Engineer at Bioscript Group. If you're ready to embark on a journey where your skills and curiosity are valued, keep reading!

Your Role:Junior IT Support Engineer - 6 month fixed-term contract

Manage Processes: Oversee the starter and leavers process, ensuring a seamless onboarding and offboarding experience for our team members.

System Administration: Dive into system administration tasks and user account management, contributing to the smooth operation of our IT infrastructure.

Asset Management: Take charge of maintaining, monitoring, and administering our IT assets, including desktops, laptops, and mobile devices, while keeping meticulous records.

IT Issue Investigation: Be the detective for IT issues, supporting our IT Service Desk in providing swift and effective solutions.

First-Line Support: Provide friendly and efficient first-line support and administration for user requests, fostering a positive user experience.

Collaboration: Work closely with the IT Service Desk and fellow IT colleagues, ensuring seamless coordination of IT services across the Bioscript Group.

Documentation: Create and maintain clear documentation for IT processes, procedures, and troubleshooting guides, contributing to a knowledge-sharing culture.

Continuous Improvement: Bring your ideas to the table in team meetings, actively contributing to our continuous improvement initiatives.

Issue Resolution: Efficiently escalate unresolved issues to the IT Manager, ensuring a swift resolution and a proactive approach to problem-solving.

Technical Skills: Proficiency in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Teams) and Windows operating systems (Win10 and above).

Experience: Previous experience in IT support or customer service is advantageous, coupled with a basic understanding of computer hardware, software, and networking concepts.

Problem-Solving: Strong problem-solving skills and a keen interest in technology.

Communication: Excellent communication and interpersonal skills, coupled with the ability to work collaboratively in a team environment.

Flexibility: Be flexible and willing to perform additional duties as required.

Company Standards:

Mission and Vision: Promote Bioscript's mission and vision, upholding the company values in all activities.

Code of Conduct: Adhere to Bioscript Group’s Code of Conduct as outlined in the Employee Handbook.

Flexibility: Embrace flexibility and be willing to perform other duties as required.

Ready to make a difference? Apply now and become a crucial part of Bioscript Group's mission to provide exceptional IT services for the benefit of patients. Your journey towards professional and personal growth begins here!