Address
Form of work Field Service Engineer
Location: Cambridge - travelling to various customer sites
Hours: The role will be covering 7.5-hour weekday shifts between the hours of 08:00 - 20:00 and pre-scheduled weekend rota cover between 08:00 and 16:00.
Salary: £24,240 pa + company van
Candidates must be willing and suitable to go through a BPSS
We have an exciting opportunity for a Field Service Engineer to join a blue chip organisation on a permanent basis in the Cambridge area
Due to this being a field / mobile role, a full UK driving licence is essential, and a company van will be supplied.
The responsibilities will include:
* Device and connectivity troubleshooting
* Device imaging and configuring
* Device swap outs and connectivity cabling, Wi-Fi
* Device installs, moves, decommissions
* Device stock control and asset management
* Proactive maintenance, user familiarisation and guidance
* Cable management
* Smart hands and eyes
* Liaison with other support teams
Essential Skills/Experience:
* Previous experience in a similar role
* Familiarity with Point of Sale devices
* Familiarity with Cielo and Microsoft tablets, Lenovo / Dell Desktops and Laptops, KVM switches, Routers
* Knowledge of Windows operating system and associated technologies
* Knowledge of peripherals and their maintenance - printers, scanners
* Be SLA focused and familiar with call management products
* Familiarity with support procedures, scripts, and processes
* Proven troubleshooting skills
* Awareness of Payment Card Industry (PCI) compliance would be desirable
* Ability to gain base level security clearance - BPSS
* Valid UK Driver's License - Vehicle supplied
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