Junior Mobile Desktop Support Engineer

Ideal location - Preston (north West) or surrounding areas
Salary - £27000
Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available
Benefits: + 5% Pension match + medical and other benefits.
Start date - ASAP
We have an exciting opportunity for a Junior mobile desktop support engineer to join a blue chip organisation on a permanent basis in Preston.
Transport - a small panel van or similar will be provided plus fuel card & parking cards
The role of a Junior mobile desktop support engineer is to diagnose and repair technical issues on a variety of IT equipment including but not limited to PCs, laptops, tablets, printers, peripherals and point of sales systems at various customer locations across the UK. Additionally, The Junior mobile desktop support engineer will be responsible for providing IT Hardware Support, for Installs Moves and Changes across client sites.
Key tasks
* Travel between a wide variety of customer sites to provide IT Support Services to meet contractual requirements
o Provide support services for a range of IT equipment including but not limited to PCs, laptops, tablets, printers, peripherals and point of sales systems
o Perform on site installations and troubleshooting on a wide range of products in a software or hardware environment
o Obtain/maintain a set of vendor certifications as required to perform the role
* Follow documented procedures and provide constructive feedback for continuous improvement
o Always adhere to safety and electric static discharge (ESD) precautions
o Complete all relevant documentation and provide quality updates as required for each site visit in timely manner as set out
o Participate in the on-call rota which includes mornings, evenings and weekends (on call allowances apply)
* Providing support services into the wider teams within the Integrated Technology Solutions department
o Demonstrate flexibility to work overtime to meet the contractual needs of the client, when necessary.
Key Skills required
* Quality focused with excellent attention to detail
* Capable of working independently and remotely on a wide range of products
* Methodical and quality-minded with a right-first time approach to all work but able to recognise when to request support
* Passionate, professional, with a 'can-do' attitude who works on own initiative or as a team towards agreed common goals.
* Results-oriented with a track record of success for achieving and exceeding goals
* Physical strength and dexterity to carry IT equipment and work in awkward or tight spaces
* General IT knowledge and skills
* basic management of a Windows based system
* able to use Microsoft office products
* Full UK Clean Driving licence
* excellent admin skills to provide Realtime updates on all tickets
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