Junior Product Compliance Coordinator - 6 Month Ftc

We’re Ocado Retail. We’re the people powering Ocado.com, the world’s largest online grocer, and Zoom by Ocado, our almost-as-fast-growing, same-day grocery service. As the world’s biggest and best online-only grocer, we work tirelessly to bring more of what matters to our customers: unbeatable range, fair value and effortless convenience.

We’re an exceptional and mighty bunch of colleagues who are inspired by our three awesome values: Always be curious, Bring our best selves, and Challenge what's possible.

We have ambitious plans and vision to never stop making our customers' lives better, by delivering the supermarket of tomorrow, today.
About the Role
The Junior Product Compliance Coordinator sits within our Product Technical and Compliance team - this team ensures the safety, quality and legality of all the products we sell.
You’ll be working closely with stakeholders to ensure the compliance of products sold on our webshop, for both own brand and branded items. The role is essential in helping manage our due diligence, as well as supporting other projects within the wider team.
The position is a fixed-term contract until 30th September 2024.
Key Responsibilities

• Provide support to the technical compliance manager in ensuring all Ocado Retail suppliers, operational and 3rd party sites are compliant
• Management of administration tasks
• Day to day management of supplier approval and product setup through BOX and RMS
• Day to day management of technical escalation of customer complaints,
• Issue product recalls and/or withdrawals as directed by members of the Product Technical and Compliance department.
• Provide support for internal quality and safety investigations.
• Lead on customer complaint management and reporting
• Drive continuous improvement projects on customer complaints management, reporting, tracking and trending
• Lead operational relationship between team and Customer Hub
• Responsible for creating and maintaining KPI reporting
• Deputise for colleagues as required
• Following training be part of the on call rota for out of hours incidences
• Assisting with wider Own Brand, Technical and Compliance projects as required

Skills and Experience
Essential

• Proficient in Microsoft Office packages and web-based systems
• Able to establish root cause and implement corrective actions where necessary
• Adaptability within a fast growing company environment
• Focused on quality, accuracy and attention to detail
• Highly organised and self-motivated

Desirable

• Some compliance experience within the food industry
• Manufacturing and retail experience
  

We want our colleagues to feel supported and secure here at Ocado Retail, which is why we have a great range of useful benefits for them to scoop up - and they’re now available to easily learn about using our new platform ‘Pick ‘n’ Mix’. Our flexible benefits range from tasty lifestyle discounts to trusty private medical insurance.
These benefits can also be customised so you can pick and choose to best suit your lifestyle.

Core Rewards

• 26 Days Annual Leave plus bank holidays
• Up to 7% matched pension contributions (e.g. 7% from you, 7% from us)
• 50% income protection
• 4x salary life insurance
• 15% Ocado.com discount
• 20% Marks and Spencer discount
• Company-paid private medical insurance for colleagues with the opportunity to add partners/children at corporate rates and Digital GP service
• Hybrid Working (2-3 days a week connecting, collaborating, and learning together with our colleagues)

Health & Wellbeing

• Private Medical Insurance
• Critical Illness
• DigiCare+
• Healthcare Cashplan
• Health Assessment
• Dental Insurance
• Eyecare Vouchers
• Digital GP
• Mental Health

Flexible Benefits

• Tax-efficient electric vehicle leasing scheme
• Access to a retail discount platform, providing discounts and cashback

On-site at Apollo

• Free onsite parking and free shuttle service from Hatfield station
• Regular socials, including Town Halls and Mixers & our ORL Summer Party
• ‘The Fig’ (serving breakfast, snacks, and lunch), coffee cart, as well as small kitchens (with unlimited refreshments and fresh fruit available every day) and vending machines on each floor.
• As part of our inclusive nature, help make change within the business and join any of our Networks

Travel to Apollo

We have free onsite parking at Apollo Court, as well as a free shuttle bus service that runs frequently from Hatfield Station - just remember to tell the driver ‘Apollo Court’ as the shuttle also drops at Ocado Group Head Office!

Driving: Apollo Court, 2 Bishop Square, Hatfield Business Park, Hatfield, Hertfordshire, AL10 9NE

Train: Hatfield station is accessible from mainline routes from London Kings Cross, London St Pancras, or Moorgate.

A little bit more about us

Our business is a joint venture between Ocado Group and M&S. It’s a successful combination of award-winning customer service and unrivaled customer data; world-leading technology and logistics from Ocado Group, and unrivaled product development from M&S.

Equal Opportunity Employer

Ocado Retail Ltd is an equal opportunities employer and as such makes every effort to ensure that all potential employers are treated fairly and equally, regardless of their sex, sexual orientation, marital status

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