Junior Product Owner

Do you have proven experience of process design and improvement? Are you ready to encourage new ways of working to drive efficiency and improvement? We are seeking a CRM Business Analyst to join the team at the Motor Neurone Disease (MND) Association.

As a member of our Project Delivery Team, you'll be instrumental in shaping the implementation of our new CRM and Data Platforms. Your role will be to review, create, improve, update, and implement business processes that are impacted by the implementation of Dynamics 365 and related PowerPlatform technologies.

Working collaboratively across departments and with our CRM partner to understand current business processes you will design potential solutions to issues and problems identified during research and discovery. Your insights will drive tangible improvements, ensuring our operations run more efficiently.
You will document and map processes, offering clear evidence-based recommendations for enhancement. You will have a clear understanding of their impact on the organisation and have the ability to follow these through to implementation.
You'll be skilled at preparing and delivering reports to stakeholders, keeping everyone informed and engaged throughout the journey. As a champion for a culture of continuous improvement, you will challenge the status quo and promote innovation.
During implementation, you'll develop a robust user acceptance test programme with case scenarios to ensure processes are thoroughly tested end to end. You will ensure user feedback drives ongoing refinement, making our systems effective and user-friendly.
To empower our teams, you'll support the development of materials and training workshops to equip colleagues with the skills they need to use the new systems confidently and successfully.
Ready to collaborate, problem solve and support new ways of working as part of our CRM transformation? Apply now to embark on this exciting journey with us!
Hybrid Working Expectations: 2 - 3 days per week office attendance required.
(Flexibility to attend the office more regularly on occasion may be required to meet business needs.)
What are we looking for?
Excellent understanding of diverse business environments, coupled with a track record of driving process design and improvement.
Exceptional research and analytical skills, enabling comprehensive problem-solving with meticulous attention to detail.
Critical thinking, with the ability to challenge conventional practices and develop more efficient processes, particularly in the context of implementing new systems.
Proven experience in collaborating with cross-functional teams and colleagues to refine workflows and enhance overall outcomes.
Excellent communication, interpersonal and diplomacy skills, with the ability to simplify complex concepts.
Prior experience with CRM systems, preferably including Dynamics 365 and associated PowerPlatform technologies.
For full role responsibilities please view the job description located within the Recruitment Pack.
Our Benefits

• 28 days holiday, rising to 33 days after 5 years' service, plus Bank Holidays
• Access to UK Healthcare which includes reimbursement for dental appointments, eyecare, Health & Wellbeing screening and therapies
• Access to a 24/7 phone and video GP Service
• Life assurance
• Confidential counselling helplines
• Salary sacrifice schemes to include:
• Cycle to work
• Buy and sell annual leave
• BenefitHub which offers lifestyle discounts and offers on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

How to apply

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Excellent understanding of business environments with proven experience of process improvement and process design.
• Ability to think critically, identify and solve problems with a strong attention to detail.
• Experience of working with cross functional teams and colleagues from a range of disciplines to produce improved ways of working and better results and outcomes.

Where experience is asked for, please give one example showing what you did and what it achieved. Where we require evidence of ability, please explain either how you would approach that particular competence or give an example to support your suitability.

Alternative Applications

To provide an inclusive application process for all our opportunities, we are open to receiving alternative applications from candidates who may find it difficult to complete our online form. For example, if you would like to apply via video or audio format, please email your recorded application, ensuring you cover the supporting statement aspect.

About Us
Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.
We are committed to equality and value diversity. We are working hard to remove perceived and actual barriers to participation for people with and affected by MND, current and future staff, volunteers, and stakeholders.
We guarantee interviews for disabled applicants that meet the requirements of the role as part of our commitment to the Disability Confident Scheme. Reasonable adjustments can be made as required.
Important Information
Adverts may be closed before the deadline once sufficient applications are received. To avoid disappointment, please apply early.
We request that recruitment agencies do not contact us in relation to this role.