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SalaryThe UCLH Junior Telephony Resident Engineer is a hands-on site-based role primarily providing technical expertise in one or more specific areas for Maintel onsite at UCLH. The role is to enhance and develop the service to UCLH. Junior in their capability, this is not reflected in their attitude, this person should be ready to learn, supporting the rest of the team in providing service excellence.
At Maintel we’re focused on delivering outcomes – not technology. We partner with some of the world’s leading technology companies and wrap around the skills and services from our professional and managed services teams, to help our customers achieve their goals.
We are a fun, dynamic company with a team of over 400 people who are passionate about what we do – providing cloud communications and managed services solutions.
We are looking for like-minded people who share our enthusiasm and want to be part of an innovative, fast-paced environment.
About the role
The UCLH Junior Telephony Resident Engineer is a hands-on site-based role primarily providing technical expertise in one or more specific areas for Maintel onsite at UCLH. The role is to enhance and develop the service to UCLH. Junior in their capability, this is not reflected in their attitude, this person should be ready to learn, supporting the rest of the team in providing service excellence.
What will you do?
- Complete daily, weekly and monthly managers services tasks specifically to UCLH
- Deliver an exceptional customer service to UCLH
- Work as part of a team to achieve SLA’s on initial and fix response, be this direct or indirectly
- Lift and maintain overall technical standards
- Create and maintain customer support documentation
- Presence on the 24x7 standby rota (once trained)
- Contribute to engineer training / buddy system via workshops and web sessions
- Contribute to the Maintel knowledge base
- Be able to attend UCLH offices Monday-Friday between split times of 8am[1]6pm
- Demonstrate Maintel values in all that you do #wearemaintel
- Ensure they always push yourself to help us drive the right culture and work ethic within the team
What are we looking for?
Skill/Competencies
- Knowledge and Experience
- Basic knowledge and experience of the Telecommunication Industry
- Some or trying to gain experience with Mitel – MiCC, MiVB and Micollab, training will be provided
- Good Customer service skills
- Organised with an exceptional attention to detail.
- Excellent communication skills.
- Exceptional team player with the ability to work on own initiative.
Skills and Abilities
- A self-starter, someone who can work using their own initiative.
- Candidate needs to be able to drive change.
- Excellent verbal and written communication skills.
- Ability to effectively prioritise.
- Able to effectively manage multiple tasks simultaneously.
- Excellent problem-solving skills.
- Ability to drive improvements to processes.
- Effectively manage self-study and certification requirements.
- Technical document writing.
Judgement & Decisions
- Adaptable and flexible.
- Ensuring accuracy in decision making.
- Team SLA objectives
- Flexible approach to meet service requirements
- Ability to heighten awareness across the team relating to a significant issue.
- Identify and lead Major Incident’s as required.
- Ability to question engineer decisions where appropriate.
- Ability to reach out to wider teams for support.
Operational responsibilities
- Contribute in full to team related initiatives.
- Support team members in all aspects where you can.
Contacts and Communication
- Work with all areas of Maintel Operations to ensure a consistent outcome to Customer Experience benefits.
- Drive working collaboratively with other departments and customer teams.
- Build key customer relationships.
Equal Opportunities
Within Maintel we're proud of the talent and diversity within our teams and committed to creating equality of opportunity for all employees and applicants alike.
We are all unique in ways you can and cannot see, and we aim to attract, develop and nurture talent to continue to make Maintel a great place to work.
We have fully embraced hybrid working and this has been implemented across all of our office locations. Our offices are fully accessible, and we also offer agile working opportunities in many of our roles.
Maintel do not accept unsolicited CVs. Any unsolicited CVs sent by your company to us – that is to say, in any situation where we have not directly engaged your company in writing to supply candidates for a specific vacancy – will be considered by us to be a “free gift”, leaving us liable for no fees whatsoever should we choose to contact the candidate directly and engage the candidate’s services, and will in no way establish any prior claim by your company to representation of that candidate should the candidate’s details also be submitted by any other party.
Job Types: Full-time, Permanent
Salary: £25,000.00-£30,000.00 per year
Benefits:
- Additional leave
- Cycle to work scheme
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay
- Work from home
Work Location: In person
