Justice Sector Executive

About The Role

Due to new business growth, we are looking for an enthusiastic, self-motivated and capable individual to join the Justice Sector team. You will act as the first point of contact for all Justice Sector clients (Police, National Crime Agency), handling calls, bookings, linguist queries, linguist recruitment as well as handling Non Spoken bookings for the whole of the business.

Main Duties & Responsibilities

• The onboarding of new linguists, overseeing and managing the process end-to-end
• Engaging with linguists that obtain the appropriate documentation required to become a Justice Sector Linguist
• Vetting new linguists and supporting them through obtaining the relevant security clearances, eg. NPPV3
• Using various recruitment platforms and techniques to engage with potential linguists
• Successfully booking linguists onto jobs
• Completing ad-hoc tasks to ensure the contract requirements are met.
• Working towards internal KPIs
• Using our in-house booking system
• Obtaining proof such as passport copies, Right to Work Checks, etc.
• Case manage new linguists into an approved state
• Ensuring all compliance is up to date for linguist pool
• Dealing with day-to-day linguist queries and call handling
• Inputting information into a database
• General administrative support for the department manager and team

About You

• Previous experience of working in fast paced, pressurised environment (essential)
• Experience of working in a customer focused environment (essential)
• Organised and able to manage multiple things at one time
• Effective listening, communication and strong negotiating skills
• Excellent written and verbal communication skills
• Strong problem solving skills
• Able to multitask and think critically
• Excellent attention to detail
• Can use initiative in a pro-active manner
• The ability to work independently and as part of a team
• Can take instructions and carry out tasks efficiently and to a high standard
• Good time keeping
• Social and outgoing and easily able to build relationships
• Proficient with all facets of MS Office
• Have an eagerness to learn and develop skills

Whats In It For You?

• Hybrid working post-training (4 days a week in office, 1 day at home)
• 22 days annual leave plus bank holidays, this increases with your service
• Enhanced Maternity and Paternity Pay
• Employee referral scheme and bonuses
• Free breakfast, fresh fruit and tea & coffee provided daily
• Part of Manchester Liftshare Community platform
• Exclusive access to Westfield Health access to different healthcare benefits and services, giving you money back towards essential health costs such as optical and dental treatments. Also included - 24hr DoctorLine service, Gym Discounts, offers on a wide range of goods and services from hundreds of leading retailers, restaurants, and destinations.
• Internal employee recognition schemes such as employee of the month and end of year awards
• Employee Assistance Program providing up to 6 sessions of structured counselling and access to a variety of wellbeing resources including webinars, Health Checks, and podcasts
• Social events and regular engagement activities, such as Christmas and Summer parties, in office events and competitions.

About DA Languages:

• Our aim is simple: to reduce language barriers.
• Founded over 20 years ago, DA Languages provides language services to both the public and private sector. With a dedicated team and an ever-expanding customer base, we are considered one of the most trusted and reliable language service providers in the UK.
• Our fast-paced business environment is diverse and welcoming, where determination and hard-work is valued. There is a strong sense of community, confidence and professionalism.
• Friendly, professional office with excellent career progression opportunities in a fast-growing business
• DA Languages are committed to cultivating an environment that promotes diversity, equity, inclusion and belonging

If you believe you possess the qualities outlined above and can bring enthusiasm, tenacity, and a professional approach to work, we encourage you to apply today!

Applicants must be UK residents and by the start of employment, have permission to work in the UK. In addition, you are required to undertake a basic DBS check for this role.

DA Languages is committed to eliminating all forms of discrimination, whether direct or indirect. We actively work with our staff and clients to ensure equal treatment for all individuals, irrespective of age, gender, marital status, race, ethnic origin, nationality, disability, sexuality, or religion.