Key Account Manager

Key Account Manager

Grade:              H

Location:          Nottingham, NG90 2PR

Salary:              £Competitive plus benefits

FAREVA is one of the world’s leading subcontractors in the Industrial and Household, Cosmetics and Pharmaceuticals fields

We have a range of solutions to suit our customers’ needs and requirements – we manufacture iconic brands right from the client brief through to the completed product. We believe that whatever field you're in and at whatever level, you will be able to take ownership of your own development and progression and we will support you in this.

We have a new and exciting opportunity for a Key Account Manager to join our Commercial team. You will be part of a leading international FMCG organisation manufacturing cosmetic and pharmaceutical products. We are offering a competitive salary along with a generous benefits package.

You will play a central role in the support of our global customers in order to deliver increased volume and profit.

Your Key Accountabilities will be:

Customer Development:

• Build and sustain key strategic relationships with new and existing customers to drive profitability and growth
• Work with the Key Account Director (KAD) to understand the customer 3 year plans
• Help develop proactive customer offers for presentation to the customer
• Maintain customer accountability but seek expert input as required   
• Understand customer’s needs for proactive value engineering and other Business Retention requirements
• Proactively market Fareva’s facilities to customer contacts via presentations and/or factory  / development lab visits
• Drive the customer culture through the internal teams
• Work constructively with the international Fareva plants and Development teams to drive customer understanding

Business Winning Ownership:

• With the KAD help create a business growth pipeline with existing customers and by identifying potential new customers
• Evaluate customer briefs and assess if this is viable/desirable business for Fareva
• Understand the customer brief & engage the Fareva teams through the Business Winning process
• Follow the Business Winning process
• Work with Project Mangers to ensure tender timings are met
• Present response to the customer ensuring all data and sample requirements are met and assumptions are detailed
• Gauge customer response
• Escalate to the KAD if current business or tenders are at risk

Key Customer Management:

• Build and maintain strong relationships with key customers
• Engage with customer throughout the tendering process
• Understand competitor situation with each tender
• Communicate with customer on quality, supply and write off issues
• Develop a close working relationship with key contacts in Sourcing

Financials

• Set and monitor sales budgets for your accounts
• Together with the finance teams manage the customer price files
• Review on a monthly basis the sales & profitability for your accounts
• Investigate low contribution products
• Develop a plan through product mix or full service opportunity to improve contribution
• Alert KAD to product areas under competitive pressure

Knowledge, Skills and Experience

• Ideally you will be qualified to degree level (or equivalent) with demonstrable account management experience which you will have gained through working in a FMCG environment. 
• You will be an effective team player, with attention to detail and excellent influencing and interpersonal skills. Your demonstrated ability in building internal and external networks as well as making an impact on influential individuals / groups is crucial to the success of this role and to the success of our projects.
• You will have strong analytical capacity and innovative problem-solving skills as well as commercial acumen in order to achieve in this role. 

Benefits

We have a comprehensive benefits package, dependant on the role you are performing. In addition to a competitive salary, you may be entitled to the following;

• 25 Days Annual leave plus Bank Holidays
• Opportunity to purchase additional annual leave
• On-site parking with site security
• Opportunity to be part of an international company (Fareva)
• Onsite subsidised Café
• Cycle to Work Scheme
• Professional Subscriptions paid
• Defined contribution Pension scheme
• Life Assurance
• Employee Assistance Program