Keyworker – Employability

As a Keyworker you will manage a caseload of participants, being their mentor and coach. You will support them to become socially included by assessing their needs and developing individually tailored support packages to aid them to enter either training, education, or employment. Participants may include single parents, those with criminal records, mental health groups, exservices, specific ethnic minority, or faith groups and those with specific disabilities.

The role requires experience of working and training people with multiple and complex needs. Post holders need to be highly organised, self-motivated, engaging, and supportive. Occasionally the position may require setting up learning opportunities including workshops and bespoke programmes of work.

As the role covers Greater Manchester, you must have a driving licence and access to a vehicle

Key Responsibilities and Accountabilities

1. Respond to referrals, ensuring that the person is eligible for the contract and assist with the identification economically inactive participants and those over aged over 50 years.

2. Ensure contractual and quality compliance relating to paperwork and the CRM system, responding to errors and requests for additional information from the Customer Admin Hub in a timely manner.

3. Use a variety of engagement strategies working with local organisations to meet the project’s engagement targets across all participant target groups, ensuring equality of access for all.

4. Manage a personal caseload of participants, being the single point of contact as well as mentor and coach, to remove barriers to education, training or employment, and support participants to achieve these outcomes.

5. Through personal assessment and vocational profiling establish effective SMART action plans and optimum progression routes for customers.

6. Maximise use of the intervention framework, referring participants to identified suitable provision, to assist them in overcoming structural barriers and aiding their personal development.

7. Ensure the CRM system is kept up to date, recording accurate data on participants’ demographics and activities.

8. Effectively identify local employment opportunities.

9. Maintain contact in line with contractual requirements, with participants exiting into work, providing in-work support if needed.

10. To undertake marketing activities to build the brand, maintain a social media presence, and publish/promote Good News Stories