Landlord Sales & Retention Executive

Let Alliance are looking for a new Landlord Sales & Retention Executive who is customer centric, results orientated and a true people.
Job Purpose
To sell Landlords insurance policies directly to the customer through outbound calling and inbound calls. Utilising warm leads from within the Let Alliance business to sell Landlords insurance and meeting/exceeding sales targets.
Key Responsibilities
• Sell insurance products directly to landlords.
• Meet individual/exceed targets and assist in meeting targets set for team and business units.
• Outbound call on leads provided from agents and other areas of the business.
• Maximise your opportunity to sell through ownership of your own productivity.
• To be aware of the department targets and work as part of a team to ensure you strive to influence this in a positive way.
• Approach each day as a fresh challenge and with an enthusiasm to deliver.
• To remain 100% FCA,DPA and ICOB compliant.
• To ensure that treating customers fairly requirements are followed throughout company process, procedures and in dealing with customers.
• Work using script/call guides.
• To take ownership and responsibility of your workload and performance.
• To achieve or exceed target on all quality assessments.
• Work closely with all departments to deliver exceptional service.
• To feedback to our account management teams on leads maximising the cross selling opportunities on each phone call.
• Input accurate data into all necessary logs, tracker and databases to accurately record information and provide adequate MI and audit trails.
• To report to team leader any problems encountered or to a senior in absence of a team leader.
• To update team visuals with targets and figures.
• To identify and make recommendations for improvements to current working practices as required.
• Effectively deal with and log complaints.
• Prepare for monthly performance reviews, annual performance and development appraisals.
• Attend and participate at your team meetings.
• Adhere to Barbon policies.
• To carry out any other tasks as directed by Landlord team leader or manager.
Person specification
Qualifications:
• GCSE Grade C (4) and above or equivalent in English and Maths
Experience:
• Proven sales experience
• Experience of working to targets
• Experience of regulated products, non advised selling or financial / insurance experience
• Outbound calling experience (desirable)
• Knowledge of insurance (desirable)
Skills:
• Sales kills
• Excellent communication skills
• Influencing skills
• Organisational skills (desirable)
• Presentation skills (desirable)
• People skills (desirable)
Attitude:
• Results orientated
• Self motivated
• Clear internal customer insight
REF-212 046