Latin America Team - Senior Travel Consultant

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The Opportunity

Joining our specialist Latin America Team, we are seeking a Senior Travel Consultant eager to create travel experiences that inspire and instil a love for travel in our guests as voracious as their own. This involves taking ownership for all aspects of selling luxury, tailormade holidays to our discerning guests, whilst navigating and creating experiences across, but not limited to Argentina, Chile, Bolivia, Peru, Brazil, Ecuador and Galapagos, Columbia, Uruguay, Belize, Costa Rica, Guatemala, Mexico, and Panama.

Responsibilities

• To take ownership of all aspects of selling and booking a holiday, including written and verbal quotations and holiday documentation
• To contact guests on their return to receive feedback and create new enquiries
• To work towards individual and team sales targets and meet Key Performance Indicators
• To develop excellent product knowledge for immediate sales area but also within all areas of the Scott Dunn portfolio
• To support all marketing initiatives including brochure production, website management, email campaigns, PR, and promotional events
• To meet guests on a face-to-face basis when required
• To learn and become conversant with all computer software applications
• To work closely with all departments and Sales teams
• To deliver excellent guest service at all stages of booking and demonstrate the key values of Scott Dunn

About You

If you are passionate about the magical mix of landscapes, culture, cuisine, and climate that encapsulates all that is Latin America, this could be just the role for you.

As a senior within our team, you will naturally have acquired experience across the key product areas through both personal travel experience but also Travel sales experience with a preference for luxury and HNW exposure. In addition to this, other requirements include:

• Sales driven with a keen eye for numbers
• Enthusiastic and polite telephone manner
• Excellent attention to detail
• Proven organisational skills
• Previous experience delivering exceptional customer service

Values & Behaviours

All employees must promote, understand, and apply Scott Dunn’s workplace values. These are embedded in all roles and applicants must evidence the values as part of the application process.

• In the know - Start by listening. We take the time to understand our guests’ and colleagues needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make.
• In the Detail - Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retrain and partner with the best.
• Inspiring - Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each other’s successes and have fun.

Location

We aim to find someone who would be office based in our London, Hammersmith office.

Benefits

We offer very competitive salaries and a great benefits package including the following:

• 23 days annual leave plus bank holidays, rising by 1 day with each year of service (max 30)
• Contributory pension scheme
• 'Cycle to work' scheme
• Subsidised private healthcare
• Company loyalty scheme (Travel Fund)
• Travel insurance
• Familiarisation trips
• Recognition awards throughout the year
• Social events
• 1 hour per week paid learning & development / personal growth
• Paid volunteering leave