Lawyer/Legal Adviser

This role offers a competitive salary, hybrid working (approx up to 4 times a month in the office), 28 days holiday a year plus Bank Holidays and 11% pension after one year of service.

Salary £48,000 - £55,000 per annum

About the role

Strictly 9 to 5 - Genuine work / life balance (no weekends)
Looking to escape private practice, dreaming of that 9-5 role that gives you real job satisfaction at the end of the day? Join our friendly team of experienced and knowledgeable lawyers who provide telephone legal advice to our members on a wide range of legal issues. 

Why choose us?
-    Genuine 9-5 working pattern (or 8-4 or 10-6 or whatever you prefer - we're flexible!)
-    No chargeable hours
-    Client facing
-    Huge variety of legal issues - full support and training provided  
-    Supportive, experienced and knowledgeable team to collaborate with
-    Advice calls allocated based on working hours so no backlog of work after days off or when you return from holiday
-    Speak to lots of different people every day and help make a real difference in their lives 
-    Opportunities to develop and train in new areas of law

A key component of the Which? offering is a telephone-based legal advice service where, for a low monthly fixed price, we help our members with a wide range of personal legal issues.  These range from consumer disputes to property and neighbour issues, landlord and tenancy issues.

We are looking for a Lawyer with experience in advising in Landlord and Tenant issues (specifically Assured Shorthold Tenancies), and preferably Consumer issues as well.  (Please only apply if you have this, or your application will not be taken forward).

Key responsibilities include: 

• The ability to work autonomously in providing legal advice to customers in landlord and tenant and consumer law and potentially other areas of law covered by Which? Legal, depending on experience. 
• Maintaining effective communication with customers, and also within the department and with other departments.
• Able to organise effectively, balancing customer calls with any additional responsibilities

About you:

As a qualified lawyer, you will have a good working knowledge of landlord and tenant law and  one or more of the legal areas in which we assist our members:  General litigation, consumer disputes, property issues and disputes (preferably including leasehold/freehold disputes). 

You will have experience of advising individuals in relation to these legal issues, the desire to help people resolve their legal problems by explaining the legal and practical issues clearly and accurately, suggesting positive solutions, while displaying understanding and great customer service skills.

You'll be passionate about the services we provide to our members by suggesting and implementing proactive steps to improve the member journey and the colleague experience. 

 We also have these benefits for you to consider: 

• 35 hour working week
• Generous 28 days holiday a year plus Bank Holidays 
• Award winning pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service.) 
• Discount site Sodexo which offers large %% off every day shopping 
• Annual Bonus (depending on employee and company performance)
• Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
• A discretionary death in service benefit provision equivalent to six times your annual salary
• Free access to Which? member content and free access to Which? money and legal helplines 
• Work from (almost) anywhere” for 4 weeks of the year policy

Our interview process for this role is:-

• An interview on Google Meet (approximately 60 minutes) consisting of values and experience-based competency questions.

About Which?

We promote a great work-life balance (all our roles are now hybrid), offering flexible working options in addition to a full time working week (35 hours) e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at resourcing@which.co.uk

Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. Read all about us on our website.

At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We are proud that we are in the ‘Top 25 Inclusive Employers' List and currently ranking 16th.

/ We want to receive applications from everyone. We believe that a diverse workforce helps us to understand and create a positive impact for consumers.  

As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them - just let us know when you apply. If you need assistance with applying (i.e., would like to apply by phone or post), email recruitment@which.co.uk.  Find out more about the Disability Confident Interview Scheme here.

Please note you must meet the essential criteria listed within the Role Profile, to have your application reviewed and we reserve the right to withdraw this advert at any given time due to the number of applications received.