Lead Customer Success Manager

Lead Customer Success Manager - Cardiff - Hybrid - International Travel - Up to £80k - Global IT Systems
Are you passionate about delivering exceptional customer experiences in the dynamic world of global IT systems? Do you have a proven track record of leading successful Customer Success teams? If so, we have an exciting opportunity for you!

Company Overview: Join a leading company at the forefront of managing global IT systems, known for innovation, cutting-edge technology, and a commitment to excellence. As a Lead Customer Success Manager, you will play a pivotal role in ensuring our clients receive unparalleled support, driving customer satisfaction, and fostering long-term partnerships.

Responsibilities:

1. 
   Leadership: Lead and inspire a high-performing Customer Success team, driving a culture of customer-centricity, collaboration, and continuous improvement.
2. 
   Strategic Planning: Develop and implement strategic Customer Success initiatives to enhance client satisfaction, retention, and expansion.
3. 
   Client Engagement: Build and maintain strong relationships with key clients, understanding their business needs and aligning our solutions to drive value.
4. 
   Cross-functional Collaboration: Collaborate with sales, product, and technical teams to ensure seamless communication and resolution of customer issues.
5. 
   Data-driven Insights: Utilize data and analytics to identify trends, measure Customer Success metrics, and drive actionable insights for the improvement of customer satisfaction.
6. 
   Customer Advocacy: Cultivate a customer advocacy program, turning satisfied clients into vocal advocates through testimonials, case studies, and referrals.
7. 
   Training and Development: Oversee the training and development of the Customer Success team, ensuring they possess the skills and knowledge needed to deliver exceptional service.

Qualifications:

• Proven Leadership: Minimum of 10 years leading a Customer Success team in a technology-driven environment.
• Global Experience: Experience managing Customer Success for clients with a global presence.
• Strategic Thinker: Ability to develop and execute strategic Customer Success initiatives aligned with company objectives.
• Excellent Communication: Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Analytical Skills: Proficient in analyzing data to derive insights and make data-driven decisions.
• Customer-focused: Passion for delivering outstanding customer experiences and ensuring client satisfaction.
• Adaptability: Thrive in a fast-paced, ever-changing environment and adapt to evolving client needs.

How to Apply: If you are ready to take on a leadership role in shaping the success of global IT systems, please submit your resume and a cover letter detailing your relevant experience We look forward to welcoming an enthusiastic and talented Lead Customer Success Manager to the team.
They are an equal opportunity employer who celebrate diversity and are committed to creating an inclusive environment for all employees.