Lead Customer Success Manager

Job Description

SaaS / Customer Success / Account manager / Operations Lead / B2B / Renewals

Title: Lead Customer Success Manager

Company: SaaS Startup

Location: Hybrid - Stains upon Thames

Salary: up to 100K

The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with.This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals within a SaaS environment.

Responsibilities

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• Own overall relationship with assigned clients
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• Ensure retention and satisfaction of all assigned clients
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• Aid clients in achieving their goals
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• Have a deep understanding of the SaaS platform.
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• Driving the SaaS B2B contract retention strategy.
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• Develop a deep understanding of a client's business, brand, industry, and consumers/customers - as well as the role of consumer and influencer insight in bringing their commercial ambitions to life
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• Drive customer satisfaction, retention and organic growth through Value Realisation processes and Quarterly Business Reviews
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Qualifications

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• Bachelor's degree or equivalent experience
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• Experience working for a SaaS company
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• Experience in Customer Success
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• Experience around account retentions and renewals
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• Experieince in B2B product renewals.
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• Strong written and verbal communication skills
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• Detail oriented and analytical
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• Demonstrated ability to increase customer satisfaction
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SaaS / Customer Success / Account manager / Operations Lead / B2B / Renewals