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SalaryAre you an Infrastructure Engineer with Citrix knowledge seeking an exciting new opportunity? This is an opportunity to take responsibility for overseeing the Citrix Infrastructure across all desktop services within contractual scope, resolving incidents and implementing changes.
You will report directly to your respective team leads for all daily tasking in addition to observing the respective resource trackers.
What you will be doing:
Working with the team to ensure top-notch service delivery every step of the way, working to SLA’s and KPI’s.
Enhancing your technical expertise working with cutting-edge technology.
Ensuring that processes and procedures are adhered to in line with company and customer policies.
Applying operating systems patches and Citrix software updates.
Building Citrix Servers/Apps (Netscaler, Storefront)
Working closely with partners to swiftly resolve issues, ensuring seamless operations.
Taking a pro-active approach to maintenance and monitoring of systems to ensure things run smoothly all of the time.
Operating in a disciplined and structured manner based on ITIL principles, we ensure efficient service management processes.
Building and maintaining strong customer and third-party relationships is at the core of what we do.
Taking a proactive approach to problem management, addressing issues before they escalate.
What you will bring:
Working knowledge of Citrix Virtual Apps and Desktops, MCS provisioning of VDI’s, NetScaler Gateways and ADM, VMware vSphere 7/8 and NVIDIA GPU/vGPU.
Expert knowledge of the latest developments and future strategy for their technology area, and an awareness of its application within past and present Sopra Steria engagements.
Advanced Infrastructure skills covering administration, fault finding/diagnosis and fix, file/Print Clusters, Enterprise level thin client environment an advantage, messaging an advantage, virtualization an advantage, hardware build and evaluation experience, supportability (lowering the TCO, including support and maintenance considerations). Project leading experience within prevailing project management methodology e.g. PRINCE or PMI.
Extensive experience in Infrastructure Management
It would be great if you had:
Working knowledge of Windows 10/11, Windows Server 2022, IGEL Thin Client OS/UMS, MECM and Automated Builds, ADDS, SQL and Advanced trouble shooting techniques.
Experience within a customer environment and an appreciation of the impact of problems on the customer business.
Documentation Skills, with the ability to produce documents for use by an end user, as well as operational procedure documentation for use by service desk personnel.
Accreditation to MCSE level or equivalent in another technology area ITIL foundation
An out of hours on-call rota is in place to facilitate all non-business hours. Engineers may be requested to join the rota. The on-call rota is staffed voluntarily.
If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Type: Full-time
Location: Gloucester – On-Site x 5 days a week
Security Clearance Level: Must be holding DV or eligible for DV clearance
Internal Recruiter: Lee
Salary: up to £65,000
Benefits: £5,400 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund
Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
Loved reading about this job and want to know more about us?
Sopra Steria’s Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client’s goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK’s most complex safety- and security-critical markets.
We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.
If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
