Address
Form of work- Opportunity for a Lead Support Engineer (Lead 2nd Line Support Engineer) to join a market leading tech company in Sheffield
- Salary up to £37,000 + fantastic benefits including bonus scheme, hybrid working, flexible holidays and more
- Apply online or contact Chris Hopley via /
WHO WE ARE:
We are dedicated to providing top-notch internet services to our customers. We pride ourselves on delivering reliable connectivity and exceptional customer support. As we continue to grow, we're seeking a Lead Support Engineer to lead our 2nd Line Support team in ensuring our customers receive the best service possible.
OUR BENEFITS:
- Hybrid working
- Bonus scheme (profit share)
- Generous holiday allowance
- Your birthday off
- Training and development
- Enhanced maternity / paternity / adoption pay
- Westfield Healthcare
- Social events
- + much more!
WHAT WILL YOU BE DOING?
The Lead Support Engineer will lead and manage a team of Second Line Support technicians. You will provide technical guidance, support, and mentorship to team members as well as oversee the resolution of complex technical issues escalated from the first line support team. You will act as a point of contact for escalated customer queries, ensuring timely and effective resolution, and collaborate with other departments to implement process improvements and enhance service delivery.
LEAD SUPPORT ENGINEER - ESSENTIAL SKILLS:
- Previous experience in a 2nd Line Support or Network Engineer role.
- Demonstrated leadership and team management skills.
- Strong communication and interpersonal abilities.
- Excellent problem-solving skills with a keen attention to detail.
- Ability to thrive in a fast-paced, collaborative environment.
TO BE CONSIDERED…
Please either apply by clicking online or emailing me directly . For further information please call me on / . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.
Key skills:
Proven second-line experience, Windows, Active Directory, Networking, Customer Support, technical leadership
