Lead User Researcher

The Department for Business and Trade (DBT) is the department for economic growth. The Digital, Data and Technology (DDaT) directorate develops and operates tools and services to support businesses to invest, grow and export, creating jobs and opportunities across the country.

The Digital, Data and Technology (DDaT) team develops and operates tools, services, and platforms such as great.gov.uk that enable the UK government to provide world leading support to businesses in the UK and overseas. Have a look at our video!

Work with us to constantly push boundaries in an environment free of heavy legacy, driven by curiosity, social purpose, diversity of thought, entrepreneurship, and the aspiration to offer an incredible experience to all our users.

As a Lead User Researcher, reporting to the Head of User Research, you will be helping to reinvigorate the User Research function in DBT, as part of our broader mission to champion the needs of our users. User researchers are key figures in our digital teams. They help our teams develop a deep understanding of the people - citizens, businesses, or government - who use our services. Their findings enable our teams to design and deliver better services quickly, with less risk, and at lower cost.

We’re looking to increase our influence and impact by developing agile, pragmatic ways of working, that help teams meet the CDDO service standards while reflecting the delivery pace of the department. We’re looking at how we set and assure research standards, how we innovate our approaches, and how we support teams to understand and respond to user needs. Find out more on our User Research blogs.