Lead Worker (Intensive Case Management)

About us

Crisis is the national charity for people experiencing homelessness. We know that homelessness is not inevitable. We know that together we can end it. 

It is an exciting and important time to be joining us at Crisis. We work with thousands of people across England, Scotland, and Wales so they can leave homelessness behind for good.  

Location: Based in Crisis Skylight Oxford, Old Fire Station, 40 George Street, OX1 2AQ.  You will have the option to work from home one day per week, as staffing levels allow.

About the role 

As Lead Worker (Intensive Case Management), you will be the Lead Worker for people who need significant support to end their homelessness. You will be part of a team offering support to people who may be struggling to cope with overwhelming emotional and psychological distress. The support you offer will be person centred and holistic and will draw on individuals’ strengths and resilience. The team will work closely with other agencies to ensure sustainable housing solutions can be achieved. 

About you 

To be successful in this role you will have experience of working within a relevant sector delivering support to vulnerable adults. You will have exceptional knowledge of relevant housing, homelessness, and welfare legislation. You will have an awareness of the barriers to engagement and participation experienced by homeless and marginalised people and will understand how these barriers will be overcome. You will have the ability to make collaborative, consistent and persistent relationships with each person, and will have strong networking and partnership development skills to ensure the best outcomes with everyone. 

You may have experience in, housing, homelessness, welfare, complex needs, mental health, social care, offender management, support work, well-being.  

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis 

As a member of the team, you will have access to a wide range of employee benefits including:

- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy

- Pension scheme with an employer contribution of 8.5%

- 28 days and option to purchase up to 10 additional days leave

- Enhanced maternity, paternity, shared parental, and adoption pay

- Flexible working around the core hours 10am-4pm

- And more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.   

How to apply 

If this sound likes the opportunity for you, please click on the 'Apply' button. 

Closing date: Sunday 21 April 2024 (at 23:59)  

Interviews will be held on Wednesday 1 and Friday 3 May at Crisis Skylight Oxford, Old Fire Station, 40 George Street, OX1 2AQ  

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email  us and our Talent Acquisition team will contact you to discuss how we can help. 

For more information about our work please visit our website.