Leasehold Advisor

Leasehold Advisor

Skills:

Service charge construction, calculation, and billing of revenue and capital service charges. Experience with s20 legislation, s20B, and financial controls.

Must have experience working with spreadsheets.

The post holder will have regular contact with:

• Leaseholders

• Tenants

• Staff at all levels in the Council

• External Providers such as solicitors

• Representatives from other Council Departments and external agencies

• Calculate both estimated and actual service charges for lessees, under all statutory, contractual, and policy provisions. Ensure charges are reconciled to the City Council’s systems, together with complete audit trails.

• Produce statutory Section 20 Notices for issue to lessees and recognised tenants’ associations ensuring the information provided meets the requirements of legislation and council policy.

• Produce all documentation necessary for the issuing of major works bills ensuring individual liabilities are assessed against individual lease types and statutory Section 125 limitations. Ensuring the accuracy of bills and a complete audit trail.

• Deal with complex queries from residents and WCC staff on leasehold-related matters. Deal with accounts-related inquiries from lessees and sales applicants, in person, through e-mail & written correspondence, and by telephone. To ensure the highest standards in customer care are adhered to and act at all times in a professional manner