Address
Form of work
Salary(phone number removed) Leasehold & FTA Sundry Debt Officer
Birmingham
£28,329.94 per annum (plus £1680 car allowance)
37.5 hours per week
About the role
To manage leasehold properties and all aspects of leasehold services, including consultations for major works and repairs, issuing invoices and estimates for service charges. To provide advice and support to leaseholders for any queries including income management. To actively manage and monitor the recovery of former tenant arrears and manage and monitor Sundry Debt accounts related to housing, working in partnership with the patch based Officers and the Finance Department.
About You
- Knowledge of leasehold legislation
- A demonstratable knowledge of Housing and Welfare Benefits.
- Debt/arrears recovery experience.
- Experience of effective partnership working
- Experience of building effective relationships with internal and external partners
- Computer literate understanding of spreadsheets and ability to use various software packages.
- Ability to use own initiative in dealing with a wide variety of people.
- The ability to work both autonomously and as part of a team
- Accountable decision making
- Reliable and punctual
- Ability to maintain confidentiality
- Ability to use own initiative
- Strong interpersonal skills
- Excellent communication skills
Trident Group has over 60 years experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 750 staff, works with over 150 volunteers and provides training places and apprenticeships for many more. The Group has an annual turnover of more than £37m and owns assets close than £190m.
The Group consists of;
- Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
- Trident Reach, which is a registered care and support charity delivering person-centred care and support services. These services include supporting people within registered care, domiciliary care, people with learning difficulties, those with mental health needs, young people at risk, older people, BME groups, people at risk of being homeless, those seeking employability, education and training opportunities and those fleeing domestic abuse.
Trident offers their employees learning and development opportunities and wants to invest in their development and career growth. Through our apprenticeship scheme, we offer various courses in areas that will help support employees within their roles and for their further development.
We celebrate Equality, Diversity, and Inclusion and as a person-centred organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.
By joining Trident Group, you will have the opportunity to join our Diverse Voices Steering Group to ensure Equality, Diversity, and Inclusion remains at the heart of everything we do.
As a Disability Confident Committed Employer, we have committed to:
- ensure our recruitment process is inclusive and accessible
- communicating and promoting vacancies
- offering an interview to disabled people
- anticipating and providing reasonable adjustments as required
- supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
- at least one activity that will make a difference for disabled people
Applying
All applications must be accompanied with a current CV which will be used to assess your suitability for the role. Please ensure all the skills, experience and qualifications requested are clearly demonstrated in your CV as explained in the body of the advert.
All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.
Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).
