Left Luggage Attendant

Are you interested in a customer service role for one of the largest public sector organisations! Then this is the role for you!

About the Job:
Provide a facility for customers to deposit their luggage. To provide information on coach services by providing a meet and greet service within the sales area and to assist customers wishing to use the ticket machines.

Key Information

Contract duration: 3 months (View to extend)

Location: Victoria Coach Station

Daily Pay rate: £124.36 PAYE or £157 Umbrella

Working days: Monday - Sunday, 35 hours per week (7 hours each day)

Start date: ASAP

Client: Transport for London

Key Responsibilities

• To ensure that all Left Luggage deposits are securely and safely stored - through the use of security detection equipment and can be accounted for at all times in accordance with TfL and VCS procedures.
• To provide a personal service in receiving and returning items of Left Luggage from/to members of the public.
• Provide assistance to customers in the ticket hall who wish to purchase tickets from machines and provide a meet and greet for information within the Sales area.
• To account for cash, debit/credit card payments and other financial documents (e.g. coupons) in accordance with VCS Shorts and Overs procedure and coach operators’ guidelines.
• Carry out a range of administrative tasks when required to assist with accounting for shorts and overs, ticket stocks and stationary items are replenished.
• To make reservations for a range of coach operators and specialist travel related products through the use of computer and paper based ticketing systems in line with VCS fair trading procedures.
• As required, and in accordance with day to day operations, be available to staff the enquiry desks and provide roving patrols to offer information related to coach services, facilities at the Coach Station and general enquires about onward public transport travel in London, the UK and abroad in line VCS local fair trading procedures.

Skills, Knowledge and Expereince

• Well practised, demonstrable communication skills, both oral and written,
• Proficient in the use of Microsoft Office products including Outlook, Word and Excel.
• Excellent customer service skills in a busy 24/7 frontline operational environment and ability to manage difficult conversations.
• Motivation to achieve quality results and to seek continual improvement.
• Good financial understanding and a meticulous approach to the completion of paperwork relating to ticket stocks and other products, and to the security of monies. (Essential)

Don't miss your chance to be a part of the London’s Transport Scene. Apply now and make an impact as a Left Luggage Attendant!