Legal Team Administrator 12 Months Ftc

This role offers a competitive salary, hybrid working, 28 days holiday a year plus Bank Holidays and 6% pension.

Salary 19,000 to 25,000 per annum

 About the role

We are looking for someone confident and resilient to join us. (This role is known internally as Expert Services Administrator).

Which? Expert Services provide legal, money and tech advice. This covers a wide range of consumer matters such as Employment law, debt support and remote device access for tech support. We have over 70,000 members and take over 130,000 calls per year.

You will become a key part of our high performing, dynamic and fun environment and will be supporting colleagues with various administrative tasks within the department.

By supporting the department you'll contribute to the shared vision to deliver customer service that is outstanding every time. Whilst also providing the highest standard of customer support yourself in all communications.

We pride ourselves on the quality of service we provide our members and you will be integral in ensuring this.

Key responsibilities include:

• Creating and maintaining all appropriate booking systems and spreadsheets which accurately reflect the teams diary/activities/events and organising meetings and team activities/events.
• Calling members when required to support their appointment booking.
• Working towards the strategic aims of the department and organisation through contributing to improvement projects.
• Actively review operational processes to develop efficiencies, identify trends and support the growth of the business and work alongside the management team to implement and adopt new processes.
• Supporting with ad-hoc duties such as, creating guidance documents, technical and administrative assistance and scope queries surrounding processes.

About you:

• Ideally, you'll be confident and have the ability to work under pressure to short deadlines. You will have strong organisational skills and are able to prioritise and manage concurrent tasks
• You'll strive to go the extra mile in everything you do, always putting our members first. You'll have good working knowledge of Google Workspace with a willingness to act as a trouble shooter with a flexible approach in all that you do.

 We also have these benefits for you to consider:

• 35 hour working week
• Generous 28 days holiday a year plus Bank Holidays
• Award winning pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service.)
• Discount site Sodexo which offers large %% off every day shopping
• Annual Bonus (depending on employee and company performance)
• Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
• A discretionary death in service benefit provision equivalent to six times your annual salary
• Free access to Which? member content and free access to Which? money and legal helplines
• Work from (almost) anywhere” for 4 weeks of the year policy

Our interview process usually involves 2 stages:

• Sometimes a chat with a recruiter or hiring manager by phone (typically 30 minutes), followed by
• An interview on Google Meet (approximately 45-90 minutes) consisting of values and experience-based competency questions and a role related task on a laptop

About Which?

We promote a great work-life balance (all our roles are now hybrid), offering flexible working options in addition to a full time working week (35 hours) e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at resourcing@which.co.uk

Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. Read all about us on our website.

At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We are proud that we are in the ‘Top 25 Inclusive Employers' List and currently ranking 16th.

 We want to receive applications from everyone. We believe that a diverse workforce helps us to understand and create a positive impact for consumers. 

As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them - just let us know when you apply. If you need assistance with applying (i.e., would like to apply by phone or post), email recruitment@which.co.uk.  Find out more about the Disability Confident Interview Scheme here.

We reserve the right to withdraw this advert at any given time due to the number of applications received.