Leisure Assistant

Recruitment Pack for

Leisure

Assistant

Hours:37 hours per week

Location:Kelso Swimming Pool

Closing Date: 29th March 2024

Job Ref No: 0800

Salary: Grade 2 £10.90 - £11.72

(£21,029 - £22,603)

This pack includes details about our organisation to assist you with your application:

• Introduction to Live Borders
• Our Strategic Vision
• Our Values
• Job Description and Person Specification
• Conditions of Employment

More information can be found on our website www.liveborders.org.uk

If you would like to apply for this post, you will find an Application Form & Guidance along with an Equal Opportunities Monitoring Form on our website at www.liveborders.org.uk/get-involved/jobs/. Please complete both and return to recruitment@liveborders.org.uk

The selection process can include different forms of assessment along with a formal interview. You will be advised of this if your application is successful.

If you have a disability and need assistance in completing your application form, please contact our People team recruitment@liveborders.org.uk to discuss your needs or request a call back.

We look forward to receiving your completed application.

Introduction to Live Borders

Live Borders is the sport, leisure and culture trust for the Scottish Borders – this means we are a charity. Our aim is for everyone living, working and visiting the Borders to be

healthier, happier and stronger.

Live Borders is governed and led by a Board of Trustees who set the strategic direction and monitors performance of the organisation.

Our Strategic Vision

Vision: Everyone living in, working in, and visiting the Borders to be healthier, happier and stronger.

Mission: We use our energy, enthusiasm and knowledge to support more people to experience more, learn more, and move more.

Strategic Goals:

• Expand levels of participation
• Grow our earned income
• Develop new funding streams
• Build on our reputation for great customer service
• Create a sustainable charity
• Nurture our people to be proud of what they do

Our Values

At the heart of Live Borders is our commitment to improve lives through physical activity, sport and culture. We use our energy, enthusiasm and knowledge to support people to experience more, learn more and move more.

Our Values underpin all that we do: Live Borders Values

Every penny spent with us is reinvested into supporting active, creative and healthy communities.

The executive team led by the CEO provide the strategic lead on the management and development of Live Borders to ensure we are a sustainable, dynamic and flexible organisation fit for the future and that meets our stated outcomes.

Job Description

Post Title: Leisure Assistant (Wetside)

Directorate: Live Borders – Commercial Services

Reporting to: Duty Manager

Job Purpose:

Take an active role in the day to day operation of the Leisure Centre, working as part of a team to ensure the ongoing successful delivery of services to the public.

Responsibilities:

1. To take an active role in the day to day operation of the centre to ensure the ongoing successful delivery of service to the public.

2. Live Borders provide regular monthly training for all NPLQ qualified lifeguards. All lifeguards must attend at least 2 hours of training per month.

3. Implement all-statutory regulations and Trust guidelines to provide a safe environment for customers and staff.

4. Occasionally act as a Duty Keyholder with responsibility for the control and supervision of the facilities provided and all users of these facilities in regard to their day to day safety and behaviour.

5. Carry out requirements of Normal Operating Procedures and Emergency Action Plans
6. Facilitate, carry out Teaching/ Instruction/ Coaching to the public assuming responsibility for class Health and Safety.
7. Responsibility for Health and Safety in accordance with Trust Policy
8. Assist in the delivery of the ongoing centre programme plus development of new activities and events to the programme.
9. Take a key role in the delivery of the gymnasium facility (if applicable)
10. Actively participate in internal/external cleaning and maintenance/repair work as required. Advise centre management of suggested improvements to enhance the quality of facility provision.

11. Assist in the "Setting Up", "Management" and "Take Down" of programmed activities and events.

12. Ensure that all users receive excellent service from all staff at all times
13. Promote services within the community
14. Ensure the Trusts Financial Guidelines are adhered to

15. Assist the facility management in maintaining budgetary control of the facilities ensuring quick and effective action is undertaken when required.

16. Ensure compliance with workplace guidelines and procedures.
17. Ensure that personal standards of fitness and competence are maintained as appropriate to the duties required of a Leisure Assistant.
18. Encourage and promote the utilisation of the centre consistent with Trust Policy and guidelines interacting with customers with care and consideration.
19. Act as a representative of the Trust in liaison with and handling customers both formally and informally
20. Build and maintain good working relationships with colleagues within the organisation
21. Ensure that services are delivered with a customer focused ethos
22. Comply with, and ensure compliance with, all Live Borders policies and procedures
23. Ensure services meet Health and Safety standards established by Live Borders
24. As an employee, you must take reasonable care for the health and safety of yourself, other employees and anyone else who may be affected by your work activities carried out. Employees shall work in accordance with policies, procedures, information, instructions and / or training received.

This job description is indicative of the nature and level of responsibility associated with the job. It is not exhaustive and there may be a requirement to undertake such other duties as may be required to meet the needs of the Service or Live Borders

Other details:

Requirement to work out of hours or weekends – on occasions, evening and weekend work may be required.

Requirement for PVG/Disclosure check – yes

Person Specification

EDUCATION

Essential Assessed Desirable Assessed

by by

National Pool Lifeguard A/I First Aid at Work A/I

Qualification (this training can be Teaching Aquatics provided) qualification

Gym Qualification (SVQ

Level 2 or similar)

EXPERIENCE

Essential Assessed Desirable Assessed

by by
Experience of working with the A/I Experience of working in A/I general public a sport and leisure facility

SKILLS AND KNOWLEDGE

Essential Assessed Desirable Assessed

by by

Excellent communication and A/ I Knowledge of I interpersonal skills operational processes and procedures

Ability to assist the team in the I/ R Practical skills in Sports A/I optimum delivery of services to the Coaching public

Excellent customer care skills I/R

Numerical skills I/T

Organisational skills I/R

PERSONAL ATTRIBUTES

Essential Assessed Desirable Assessed

by by

Ability to work with a minimum of I/R direct supervision

Ability to work along or as part of a I/R team

KEY

A – Application

I – Interview

R– Reference

T – Test

SUMMARY OF CONDITIONS OF SERVICE

Location: Galashiels Swimming Pool (colleagues may be required to work at any

Live Borders site during their career with us).

Hours of Work: 33 hours per week worked as agreed with line manager

Payment Method: P aid monthly on the last banking day of each month.

Annual Leave: Up to 2 years’ service = 30 days (pro-rata for part time)

Increases by an extra day after completion of two years’ service by commencement of the leave year. An additional day accrued for each completed year of service up to max of 5 additional days.

Public Holidays: 4 designated public holidays per year (pro-rata for part time)

Notice Period: 4 weeks, as detailed in any offer of employment

Pension:
Option to join Group Personal Pension; employee contribution from 5% with the option to join the Local

Government Pension Scheme after 5 years’ service.

Equal Opportunities:
Live Borders is an Equal Opportunities Employer and considers applicants on their suitability for the post regardless of sex, race, religion, disability or sexual orientation.

Sickness Allowance: E mployees with less than 6 months’ service get Statutory

Sick Pay (SSP) only. Occupational Sick Pay is available to employees with more than 6 months’ service (when the sickness commences) and starts from 5 weeks’ full pay/ 5 weeks half pay and increases to a maximum of 26 weeks’ full pay/ 26 weeks half pay after 5 years’ service.

Presentation: Live Borders has strict standards of presentation; which staff are required to comply with. Uniforms are provided for the majority of posts where provided these must be kept clean and well presented. Where a uniform is not provided appropriate business dress is expected.

Other Benefits: Free access to all our sports facilities

Cycle To Work Scheme

Access to ASVA

Healthy Extras – includes retail discounts and access to health and wellbeing services

Please note that this is a summary of Live Borders conditions of service. If you are successful at interview and are offered employment, the specific conditions that apply to you will be detailed in your contract.

INFORMATION FOR ALL JOB APPLICANTS

Evidence of Right to Work in the United Kingdom

As a result of the Asylum and Immigration Act 1996, Live Borders requires every employee to provide evidence of eligibility to work in the UK. This will be required from the successful candidate prior to the appointment being made. Please do not send documentation at this stage. There are a number of specified documents which you could provide, some of which are list below. Only one is required:

1. A passport describing the holder as a British Citizen

2. A passport containing a Certificate of Entitlement issued by, or on behalf of the

Government of the United Kingdom, certifying that the holder has the right of abode in the

UK.

3. A passport or national identity card issued by a State which is a party to the European

Area Agreement and which described the hold as a national of that state.

4. A registration card which indicates that the holder is entitled to take employment in the UK

5. A birth certificate issued in the United Kingdom or in the Republic of Ireland, with documentary evidence of their National Insurance Number.

6. A certificate of registration or naturalisation as a British citizen, with documentary evidence of the National Insurance Number.

Disclosure Scotland

The successful candidate will be subject to a Protecting Vulnerable Group registration to become a member of the Disclosure Scotland PVG Scheme, if this a requirement of the post. The cost of this registration will be met by Live Borders.

Live Borders

For more information about Live Borders please visit our website www.liveborders.org.uk

Please contact our People Team on recruitment@liveborders.org.uk if you require any other information about working for Live Borders.

Job Types: Full-time, Permanent

Salary: £10.90-£11.72 per hour

Expected hours: 37 per week

Benefits:

• Bereavement leave
• Company pension
• Cycle to work scheme
• Enhanced maternity leave
• Flexitime
• Free parking
• Gym membership
• Health & wellbeing programme
• Life insurance
• On-site gym
• On-site parking
• Sick pay

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Kelso: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer Service: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)
• NPLQ (preferred)

Work Location: In person

Reference ID: 0800