Lettings Administrator - Allegro

Purpose of the Role

To co-ordinate the new lettings administration and move in process for a large Build to Rent portfolio, supporting the property management and customer service team. The successful candidate will be a good team player with strong organisational and communication skills (both verbal and written), have the ability to work under pressure and a willingness to learn. A self-motivated individual, they will also be able to demonstrate reliability, flexibility and initiative.

Based at Allegro, Exchange Square

Key Responsibilities

• Provide high level of customer service to residents at all times
• Review and accept offers submitted by third party agent for new lets inc right to rent checks
• Complete new tenancy progression process inc referencing and drafting tenancy agreements
• Process tenancy renewal paperwork
• Conduct check in, check out and mid term property inspections
• Compiling inventory reports
• Ensure lettings legal compliances are met and procedures followed
• Liaise with the property management team to ensure flats are ready for move ins
• Maintain records on the property management database
• Compile Excel spreadsheets for portfolio analysis, monitoring and reporting
• Deal with enquiries from tenants, utility providers, local authorities, etc
• Maintain electronic files for each property in accordance with procedures
• Liaise with the property accounts team over any property queries where necessary
• Updating utility providers and local authorities of tenancy changes
• Collate data and compile client reports
• Undertake specific projects as requested by line manager
• Complete general administrative roles as and when required

In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time

Skills, Knowledge and Experience

• Previous property experience in an administrative capacity, negotiation experience would be advantageous
• Good organisational skills
• Good verbal and written communication skills with a positive attitude and attention to detail
• Excellent time management
• Ability to multitask and to work accurately and effectively under pressure
• Must understand the principles and practice of customer care
• Ability to work in a team and understand team dynamics
• Must be computer literate in Microsoft Office with a high level of competence on Excel

Working Hours - Five days of seven. Usual shift pattern 9:00 – 18:00 on weekdays. Shift pattern of 7:00 – 15:30 or 10:30 – 19:00 on Saturdays and Sundays 

Salary - £24,000 £28,000.00 (dependant upon experience) 

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Please see our Benefits Booklet for more information.