Address
Form of work
SalaryThe Dream Career:
Lettings Associate/Resident Services Advisor
The Location:
Sheffield City Centre
The Benefits:
Location situated in the heart of Sheffield city centre
Working as part of a brilliant team
Annual commission
The Hours:
Full time 40 hours per week
Monday - Friday + weekend working on a rota (approx one weekend a month)
The Salary:
Up to GBP28,000 DOE + discretionary annual bonus
The Job Role:
We are proudly working with a wonderful business who have just completed building 335 apartments located in the heart of Sheffield city centre. Our client designs and builds bespoke buildings across the UK, and their new premises in Sheffield are likely to be extremely popular and snapped up quickly.
This is a really exciting opportunity for a customer focussed individual, who has a passion for property and client services. We are especially interested in hearing from candidates that have a background in property and sales.
Working collaboratively with the General Manager, and the wider team, the successful candidate will manage the lettings for the building as well as day-to-day customer liaison and running of the building. We would love to hear from candidates that already have experience working within tenant services/lettings/property and are looking for an exciting, challenging role to really get stuck into.
Typical duties for this position will include the following;
- First point of contact for all existing and prospective residents
- Conducting viewings and answering questions from prospective residents
- Negotiating lease agreements
- Working to KPIs to achieve full occupancy as soon as possible
- Managing the reference process to ensure residents can move in swiftly
- Retaining existing residents by negotiating terms and renewing their lease
- Reletting vacant apartments as soon as possible
- Management of check-in and check-out
- Carrying out inspections on properties when required
- Working with the wider team to manage any maintenance requests/repairs
- Delivering exceptional customer service at all times to residents always going above and beyond to deliver a warm, welcoming environment
- Managing any residents questions or complaints in a timely manner
- Actively seeking feedback from residents to continually review the service given and make improvements
- Working with the wider team to actively promote community engagement
- Regularly conducting walk arounds of the building to ensure all grounds, services and amenities meet established standards
We would love to hear from candidates that have the following skills and experience;
- Genuine passion for delivering exceptional customer service
- Proven sales experience
- Confident hitting sales targets
- A good sales mentality to ensure that the building reaches full occupancy
- Highly organised
- Ability to work well in a fast-paced environment
- Experience negotiating contracts and renewals
- Experience working within residential property or property management is advantageous
- Excellent problem-solving skills
- Confident liaising with residents face to face and by email/telephone
- Professional
- Personable and able to build relationships with people easily
- Knowledge of Health and Safety
- Happy working as part of a team
This is a truly exciting opportunity, and we would be very happy to answer any questions you may have about this role. Please get in touch with Natalie for more information.
