Lettings Negotiator - Btr

Qualifications, Skills and Experience:

• Previous Sales experience and delivering exceptional customer service is desirable
• Demonstrable knowledge and understanding of residential lettings is essential
• ARLA level is 3 qualified is preferable
• Experience of working in an administrative role managing a high volume workload is essential
• A strong team player who is self-motivated, industrious and works well under pressure.
• Detail oriented, able to set priorities, complete simultaneous projects and ability to meet tight deadlines - strong time management and organisational skills
• Proven numeracy skills with a good academic record
• Computer literate including minimum Intermediate standard when using Microsoft packages, Outlook, Excel & Word
• Previous database experience would be beneficial
• Excellent communication skills, able to communicate effectively in both written & oral, at all levels, internally and externally

Daily

• Check voice mails/ emails and/or delegate to relevant team member
• Ensure appropriate marketing collateral is displayed in leasing office and amenity area
• Run and/or prepare reports on daily lettings activity
• Participate in morning lettings meetings

Property Release & Portals

• Orderly release of Apartments to 'market' (website, Property portals) as per Lettings Manager instruction
• Work with Lettings Manager to ensure website and portals display a range of units, aspects, size, layout and price
• Ensure properties have correct photos & property descriptions before releasing to market and portals
• Upload Property photos on system
• Select and upload (pre-written) property descriptions and apply to units on system
• Ensure incentives ('specials') are applied correctly in system before releasing properties to the market
• Audit Property Portal adverts to ensure pictures, information displayed and rents are correct and accurate
• Rotate adverts where necessary to ensure adverts are always on the first page / or no advert remains for more than 14 days

Qualifying and Viewing

• Attend viewings, negotiate and close
• Assist applicants with application queries / issues
• Assist applicants with progressing offers
• Ensure all applicants and guarantors have been grouped into the relevant offer
• Communicate with all parties and manage expectations of referencing from the get-go

Auditing & Compliance

• Carry out right to rent checks and complete details in system for follow up checks
• Spot checks of applicant & viewing notes
• Ensure all documents are audited to meet KPIs

General

• Report property defects quickly and through the correct channels
• When required, locate and amend Page Narratives and Auto Responders