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Form of workCollins Property Recruitment are recruiting for an in-house Lettings Negotiator to join our client's Newcastle team. In this role you will receive up to £28,000 per annum.
In this role you will be providing an exceptional resident experience through delivery of first-class customer service.
Responsibilities include:
- Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home.
- Conducting customers viewings and tours where required.
- Undertaking pre-let inspections and scheduled inspections of communal areas.
- Managing defects, repairs and warranty issues through to completion.
- Logging receipt and collection of customer parcels.
- Key management.
- Building security and resident administration in line with GDPR.
- Administrative duties including conducting right to rent checks, processing invoices, processing tenancy termination notices and producing system reports.
Minimum requirements:
- A reasonable level of general education educated to O’ Level / GCSE level or equivalent with demonstrable written and numerical skills is desirable.
- Awareness of H&S requirements on site and a demonstrable ability to implement H&S on site when required.
- Continually strives to improve knowledge, skills and abilities to produce the best results.
- Helpful, friendly personality with effective communication skills.
- Behave in a professional, courteous and helpful manner towards colleagues and residents at all times.
- Be a positive advocate for change, highlighting and implementing business improvement initiatives.
- Adopt a teamwork approach.
- A flexible approach to work.
- Positive attitude and ability to work with little supervision.
- Smart and presentable in appearance.
- Competent in Microsoft Word, Excel and Outlook.
- Strong proven record of providing excellent customer service in a customer facing role.
- Previous experience in residential property management sector is desirable.
If the Lettings Negotiator opportunity is of interest and you have the experience required, please apply. Should you have any questions contact Samantha Boyling at Collins Property Recruitment.
Should this role not be for you, but you would like to refer a friend or colleague to us, we'll happily give you £300 worth of vouchers if we successfully place them!
