Lettings Officer

Lettings Officer - Fixed Term contract until July 2025

21 hours per week (job share) 

Working Wednesday, Thursday and Friday.

As a Lettings Officer you will be part of the Tenant Services Team, providing a highly professional customer focused lettings service to applicants for Hightown’s rented housing. Liaising with Local Authority Partners and Hightown’s Housing Officers, the Lettings Officer will work to ensure that Hightown’s rented homes are let swiftly and appropriately. 

Responsibilities include:

• co-ordinating activity to turn around empty properties within target times
• advertising properties and preparing for tenancies to start
• ensuring that sufficient and accurate information about properties are available to applicants, including the correct rent information
• processing tenancy terminations, liaising with other Hightown departments regarding the timing of new builds and relets
• processing nominations and applications and conducting viewings
• To keep abreast of current legislation regulatory requirements and best practice

About you

We're looking for an individual who:

• has excellent communication skills, both written and verbal 
• can take ownership and deliver excellent customer service in a professional and confident manner
• has experience of property lettings either in the public or private sectors 
• has a full UK driving licence and access to a car for business use

About Us

Hightown is a charitable housing association transforming thousands of lives every year. We do this by building hundreds of much needed new homes and providing care and supported housing services for a wide range of people. We have high ambitions, a principled approach and a dependable, flexible team that delivers.

We currently manage over 9,000 homes and employ over 1000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of £120 million and a development programme that will deliver around 500 new affordable homes each year.

The Benefits

We offer a range of benefits which include:

• Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service (Pro rota for part time)
• £21,861 pa for a 21 hour a week contract
• Regular support from your line manager and colleagues
• Annual bonus based on satisfactory performance (Dependant on start date and contract length)
• Monthly attendance bonus on top of your basic salary
• Annual salary and cost of living review
• Commitment to health and wellbeing with the Five Ways to Wellbeing
• Ongoing professional development and support to deliver outstanding support
• Workplace pension scheme and life assurance of three times your annual salary
• Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us
• Friendly and supportive team environment
• Employee assistance helpline
• Mileage paid for car usage
• Well-equipped on-site gym

Closing date: Sunday 30th June 2024

Interview date: Monday 8th July 2024

We are an Equal Opportunities & Disability Confident Employer.

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