Lettings Officer

If you are someone, who is organised and self-motivated who strives on improving performance this is the job for you.

Your next role

We are currently looking for someone with passion, energy and empathy to join our Voids & Lettings team, as a Lettings Officer. You will be customer-focused and understand that your work significantly affects our customer’s experience and journey.

You will have excellent communication skills and be someone that can build a rapport quickly with customers, professionals and colleagues, alike. As this role is fast-paced, you will need to be accustomed to working under pressure, able to make quick decision, where required, and have a flexible approach to working.

You will be confident in taking ownership of driving efficiency to let SBC properties within the agreed timescales whilst adhering to our Allocation Scheme, SBC policies and procedures. You will be customer-focused and understand that your work significantly impacts on our customers.

This role involves working with many partners, both internal and external as well as individually using your own initiative. You need will have excellent administrative skills, be IT literate, have good inter-personal skills in dealing with customers whilst having a flexible approach to work and an ability to work under pressure and meet deadlines.

You will possess excellent IT skills to include Outlook, Excel and Word and database systems giving attention to detail and accuracy. You will preferably have background of working within social housing environment or similar experience; however full training will be given to the right candidate.

Please note that a full UK drivers licence and access to a car that can be used for business use is essential for this role.

You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act “for the effective performance of a customer-facing role”).

Your next package

Please see our Rewards and Benefits offer for more details.

As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.

For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, re-vitalised Swindon together. And you’ll be proud to say it was made better with you.

Please see our Vision and Values page for more details.

Your next steps

Read the role profile and select the Apply button where you will be redirected to the Swindon Borough Council website to complete our online application process. Clicking the ‘Apply’ button on this job website is not an application, you must register on the Swindon Borough Council website in order to be considered for the role.

When completing your application, Please advise if you are applying for the full-time hours and/or the part-time hours.

For further information about the role, please contact Jess Little, Lettings Social Care Manager, at JLittle@swindon.gov.uk and/or Rachael Bell, Lettings Manager, at RBell2@swindon.gov.uk

If you are experiencing technical issues submitting your application please email resourcing@swindon.gov.uk